Minhvu To

Key Achievements:

As the Owner & Operator of a successful e-commerce reseller business for the past 13 years, I have managed all aspects of the company, from product development to day-to-day operations. My role has encompassed a wide range of responsibilities, demonstrating my ability to adapt and thrive in a dynamic, hyper-competitive market.

Business Strategy & Development:

• Sourced, developed, and maintained strong relationships with suppliers.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Identified and capitalized on emerging market trends, expanding product offerings and diversifying revenue streams.

Financial Management:

• Maintained profitability by controlling costs, optimizing pricing strategies, and ensuring positive financial performance.
• Managed tax planning, preparation, and filing for businesses and individuals, ensuring compliance with federal, state, and local tax regulations.
• Processed payroll and managed payroll taxes, ensuring timely and accurate payment to employees and compliance with employment laws.

Operations Management:

• Evolve business operations to reflect the hyper-competitive nature of e-commerce marketplaces and mandated regulations.
• Oversaw daily operations, including inventory management, order fulfillment, and logistics, ensuring timely and accurate delivery of products to customers.
• Implemented process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.

Customer Service & Relationship Management:

• Provided customer service, handling inquiries, resolving issues, and maintaining high customer satisfaction levels.

Technology & Innovation:

• Developed database management solution (VBA) in-house for inventory management, competitor.
• Utilized e-commerce platforms and technology tools to streamline operations, enhance the customer experience, and drive sales growth.
• Adapted to industry changes by continuously learning and implementing new technologies and best practices.
• Fixed IT issues related to overall operations stemmed from coding errors, hardware incompatibilities and software updates.
• Successfully scaled the business, achieving consistent growth in revenue and customer base.
• Optimized operations to increase efficiency and reduce costs.
• Expanded the product line, diversification, and reducing business risk.

As a Landlord and Property Manager for two strip malls in Fitzgerald and Kingsland, GA, I have overseen all aspects of property management, from tenant relations and lease administration to maintenance and financial management. My role required a strong understanding of real estate operations and ability to manage multiple properties effectively.

Tenant Relations:

• Managed tenant relationships, included addressing
  tenant concerns and requests.
• Ensured tenant satisfaction through responsive communication and prompt resolution of issues.

Property Maintenance:

• Oversaw routine maintenance and repairs, ensuring properties were kept in excellent condition and addressing maintenance issues promptly.
• Managed relationships with contractors and service providers to perform necessary repairs and improvements.

Financial Management:

• Prepared and managed property budgets, including operating expenses, maintenance costs, and capital improvements.
• Handled rent collection, accounting, and financial reporting, ensuring timely payments and accurate financial records.

Property Inspections:

• Conducted regular property inspections to ensure compliance with safety and maintenance standards.
• Addressed any identified issues and implemented corrective actions to maintain property quality.

Key Achievements:

• Cost Savings
• Sourced and managed service vendors
• Tenant Satisfaction
• Property Value Enhancement