Summary
Overview
Work History
Education
Skills
Timeline
Generic

Minia Hagos

Seattle,WA

Summary

Proven Pharmacy Assistant with extensive experience at Walgreens and CVS/caremark, excelling in medication dispensing and fostering customer relationships. Demonstrated ability to enhance team productivity by over 30% through effective mentoring and process optimization. Skilled in POS system operation and known for exceptional empathy and professionalism in patient interactions. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to the team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Customer-oriented Pharmacy Assistant offers top skills in inventory management, customer service and medication distribution. In-depth knowledge of over-the-counter medications and common prescriptions. Deeply familiar with POS system operations paired with fast typing abilities.

Detailed pharmacy assistant with several years of hands-on experience performing routine clerical and customer service duties in fast-paced, thriving pharmacy. Well-versed in locating items for customers, maintaining and updating patient profiles and ordering and labeling stock of medication. Recognized for going above and beyond to maintain customer service standards.

Experienced Pharmacy Assistant focused on collaborating for team success with knowledgeable and friendly support. Offers multifaceted administrative and retail experience, positive nature and strong problem solving and conflict resolution skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

5
5
years of professional experience

Work History

Pharmacy Assistant

Walgreens
06.2023 - Current
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining well-organized and clean pharmacy environment for optimal workflow.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Communicated with insurance companies for billing purposes.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Restocked shelves and prepared expired drugs for return.
  • Answered customer questions about prescribed and OTC medications.
  • Opened incoming supplies and stocked in correct locations.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Processed medical insurance claims to calculate copayments.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Greeted customers to determine wants or needs.
  • Counted and balanced cashier drawers.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Pharmacy Assistant

CVS/caremark
11.2022 - 03.2023
  • Over 10 years of demonstrating professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Merchandised over-the-counter goods and rotated stock.
  • Assisted in training and mentoring of new pharmacy assistants, fostering culture of continuous learning and professional development.

Lead Assistant Manager

Walgreens
09.2021 - 09.2022
  • Built strong relationships over 10+years with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Enhanced team productivity by implementing efficient work processes and streamlining operations.
  • Facilitated training for associates through daily coaching and regular performance appraisals.

Education

Banking And Financial Support Services

Bankworks Teller
Seattle, WA

Some College (No Degree) - HealthCare Administration

Pima Medical Institute
Seattle, WA

High School Diploma -

Colton High School
Colton, CA

Skills

  • Stocking shelves
  • Answering customer questions
  • Product restocking
  • Supply Restocking
  • Stocking shelves
  • Answering customer questions
  • Product restocking
  • Supply Restocking
  • Medication Dispensing
  • POS System Operation
  • Drug Classification Knowledge
  • Medication Dispensing
  • POS System Operation
  • Drug Classification Knowledge
  • Verifying orders
  • Processing payments
  • Labeling prescriptions
  • Order documentation
  • Medication storage
  • Submitting insurance documents
  • Insurance collaboration
  • Stocking inventory
  • Insurance billing
  • Drug interaction awareness
  • Counter support
  • Resolving customer issues
  • Document filing
  • Data entry
  • Prescription fulfillment
  • FDA and HIPAA compliance
  • Drug classification
  • Pharmacy law compliance
  • Insurance verification
  • Pharmaceutical calculations
  • HIPAA compliance
  • POS system operation
  • Pharmacy software proficiency
  • Filing documents
  • Organizing supplies

Timeline

Pharmacy Assistant

Walgreens
06.2023 - Current

Pharmacy Assistant

CVS/caremark
11.2022 - 03.2023

Lead Assistant Manager

Walgreens
09.2021 - 09.2022

Banking And Financial Support Services

Bankworks Teller

Some College (No Degree) - HealthCare Administration

Pima Medical Institute

High School Diploma -

Colton High School
Minia Hagos