Mini Grace Elefante
National City,CA
Summary
Dynamic professional with a proven track record at Enagic USA Inc., excelling in payroll processing and compliance. Recognized for enhancing team productivity through effective collaboration and strong attention to detail. Adept at problem-solving and managing sensitive information, ensuring client satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
Processor Specialist
Enagic USA Inc.
02.2025 - Current
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
Account Analyst
Enagic USA Inc.
01.2025 - 02.2025
- Developed strong relationships with clients through excellent customer service skills and consistent follow-up on inquiries or concerns.
- Enhanced team productivity with efficient communication, delegation, and prioritization of tasks.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Supervisor - Global Operation Center
Enagic USA Inc.
12.2022 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
Data Entry Clerk
Enagic USA Inc.
11.2021 - 12.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Front Desk Receptionist - Part Time
Howard Johnson By Wyndham
10.2020 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front End Associate
Walmart
11.2020 - 11.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
HR Coordinator
San Diego Community Living Services
10.2020 - 11.2020
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Package Handler
UPS
08.2020 - 09.2020
HR Account Specialist
Gainstrong Manpower Inc.
08.2017 - 10.2019
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Improved team efficiency with introduction of collaborative CRM system, facilitating better communication and account tracking.
- Developed training programs for new hires on account management best practices, raising team's overall competency.
- Tailored communication strategies to match client preferences, enhancing engagement and information clarity.
- Negotiated contract renewals, securing favorable terms and maintaining long-term client relationships.
- Enhanced client retention by developing and implementing personalized account management strategies.
- Managed extensive portfolios to identify growth opportunities, ensuring client satisfaction and loyalty.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
Executive Assistant
Technik Automobile
03.2015 - 08.2017
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Sales Account Specialist
Neotech Asia Distribution Inc.
10.2010 - 02.2015
- Organized regular client meetings to discuss progress updates, address challenges, and explore opportunities for further collaboration.
- Conducted market research to identify emerging trends, ensuring product offerings remained competitive.
- Trained new team members on sales processes and account management best practices, improving overall team performance.
- Negotiated contracts with clients, securing long-term business partnerships and fostering mutual growth opportunities.
Accounting/Administrative Assistant
Stuwilliamson Photography
10.2007 - 05.2009
HR Assistant
In A Jiffy Enterprises
10.2006 - 09.2007
Machine Operator Technician
Amkore Tech Philippines
01.2005 - 09.2005
Sales Associate
Unisilver
04.2004 - 12.2004
Education
No Degree - Payroll Practice Management
California State University, Chico
Chico, CA08-2025
Bachelor of Science - Elementary Education
Manila Central University
Philippines03-2003
Pharmacy
Manila Central University
Philippines03-2000
Skills
- Payroll Processing
- Payroll Software
- Time and Attendance Systems
- Compliance and regulations
- Excell and spreadsheet
- Strong attention to detail
- Effective team collaboration
- Service excellence
- Detail-oriented data input
- Adaptability
- Teamwork
- Sensitive information protection
- Communication
- Problem-Solving
- Time Management
Languages
Filipino
Native or Bilingual
English
Professional Working
Timeline
Processor Specialist
Enagic USA Inc.
02.2025 - Current
Account Analyst
Enagic USA Inc.
01.2025 - 02.2025
Supervisor - Global Operation Center
Enagic USA Inc.
12.2022 - 01.2025
Data Entry Clerk
Enagic USA Inc.
11.2021 - 12.2022
Front End Associate
Walmart
11.2020 - 11.2020
Front Desk Receptionist - Part Time
Howard Johnson By Wyndham
10.2020 - 09.2022
HR Coordinator
San Diego Community Living Services
10.2020 - 11.2020
Package Handler
UPS
08.2020 - 09.2020
HR Account Specialist
Gainstrong Manpower Inc.
08.2017 - 10.2019
Executive Assistant
Technik Automobile
03.2015 - 08.2017
Sales Account Specialist
Neotech Asia Distribution Inc.
10.2010 - 02.2015
Accounting/Administrative Assistant
Stuwilliamson Photography
10.2007 - 05.2009
HR Assistant
In A Jiffy Enterprises
10.2006 - 09.2007
Machine Operator Technician
Amkore Tech Philippines
01.2005 - 09.2005
Sales Associate
Unisilver
04.2004 - 12.2004
No Degree - Payroll Practice Management
California State University, Chico
Bachelor of Science - Elementary Education
Manila Central University
Pharmacy
Manila Central University
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