Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mininia Washington

Carrollton,TX

Summary

Personable Enrollment Specialist with talents in customer service. Easily adapts to changing assignments and multiple priorities. Excellent telephone and email skills. Consistently remains calm in stressful circumstances. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Family Enrollment Counselor

Spectraforce Technologies Inc. / Pearsons
Raleigh, NC
06.2023 - Current
  • Listened to and understood customers' needs, explained and discussed options.
  • Assisted with enrollment process, and provided a step by step approach to ensure caregivers
  • Answered phone calls and transferred caretakers to appropriate departments
  • Logged every call giving a through description of what the call was about

Content Analyst Senior Agent

Genpact
Richardson, TX
07.2018 - 03.2023
  • Analyzed via PC, social media comments and posts on all platforms in order to protect individuals from bullying, graphic violence, hate speech and sexually explicit content
  • Handled 200+ social media posts per day to address possible violations
  • Compared social media content against policy provided by the client, which was ever-changing
  • The policy is based on the moral and ethical climate of culture as it shifts
  • Acquired in-depth knowledge of content areas to provide effective edits
  • Contributed to team success by completing jobs quickly and accurately.

Customer Service Representative

Assurant
Addison, TX
11.2017 - 04.2018
  • Processed insurance claims to replace damaged, lost or stolen cellular devices
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered a constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special details
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Responded to customer calls and emails to answer questions about products and services.

Medical Assistant / Home Health Care Coordinator

I~MD Medical
Carrollton, TX
11.2014 - 04.2017
  • Managed 100+ inbound/outbound customer service or customer satisfaction calls to follow up on issues
  • Documented vital signs and health history via EMR for patients in a clinic environment
  • Maintained relationships with medical providers, suppliers, and patients via telephone, email, and fax
  • Followed up with patients about medical and healthcare processes under the supervision of a physician
  • Communicated with patients, ensuring that medical information was kept private per HIPPA guidelines
  • Detailed payment options and explained price, receipt and billing details to customers
  • Uploaded physician progress notes, history, and physicals into electronic medical records of over 100 patients.

Administrative Assistant /Certified Nursing Assistant

Midas Healthcare
Richardson, TX
09.2009 - 04.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting over 60 visitors per day
  • Scheduled office meetings and client appointments for staff teams
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams
  • Posted payments and collections on regular basis
  • Accomplished multiple tasks within established timeframes.

Education

Medical Assistant -

Sanford-Brown College
07.2014

High School Diploma -

W. T. White
05.1996

Some College (No Degree) -

Collin County Community College District

Skills

  • Customer Relations
  • Time Management
  • Credit Card Payment Processing
  • Strong Telephone Etiquette
  • Administrative Support
  • Microsoft Office
  • Multi-Line Telephone Operation
  • Cross-Functional Teamwork
  • Understanding of Customer Support
  • Documentation Management

References

  • Midas Healthcare, Lynn Earbin, 214-558-6050, Tony Berry Wilkins, 214-597-6619
  • IMD-Medical, April Saxon, 214-718-1755, Kim Poritz(P.A.), 214-350-9334
  • Genpact LLC, Gabriella Ferrer, 214-908-3510, Cody Kissel, 469-321-0674

Timeline

Family Enrollment Counselor

Spectraforce Technologies Inc. / Pearsons
06.2023 - Current

Content Analyst Senior Agent

Genpact
07.2018 - 03.2023

Customer Service Representative

Assurant
11.2017 - 04.2018

Medical Assistant / Home Health Care Coordinator

I~MD Medical
11.2014 - 04.2017

Administrative Assistant /Certified Nursing Assistant

Midas Healthcare
09.2009 - 04.2013

Medical Assistant -

Sanford-Brown College

High School Diploma -

W. T. White

Some College (No Degree) -

Collin County Community College District

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Mininia Washington