Minishua Morris
Atlanta,GA
Summary
Customer service professional with commitment to delivering outstanding results and fostering positive customer interactions. Proven ability to handle complex inquiries and provide effective solutions, ensuring seamless communication and support. Known for collaborating effectively with team members and adapting to dynamic environments, consistently exceeding expectations with strong communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Walmart & Wellness
01.2022 - Current
- Manage a high volume of calls daily using a call management system and web-based communications.
- Communicate with customers about service upgrades, new offerings, and account modifications.
- Forward calls to management for immediate resolution when necessary.
- Monitor and evaluate customer satisfaction through surveys and feedback forms.
- Identify and escalate priority issues to ensure prompt attention.
- Assess customer needs and deliver timely solutions to resolve their concerns.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed approximately 30 incoming calls,Emails and faxes day from customers
Remote Service Representative
Soho House
05.2018 - 12.2021
- Investigated and analyzed client complaints to identify and resolve issues.
- Researched customer accounts to address billing inquiries and provide account updates.
- Answered a multi-line telephone system with professionalism to deliver information and address inquiries.
- Maintained detailed records of customer interactions, including inquiries, complaints, comments, and actions taken.
- Communicated effectively with colleagues across departments to ensure efficient operations.
- Assisted with additional tasks as assigned by management to support team objectives.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.
Customer Care Representative Remote
Renewal by Anderson
03.2016 - 01.2018
- Managed homeowner inquiries and service requests via phone, email, and social media, ensuring timely and effective communication.
- Utilized tools like Zendesk, Microsoft Excel, and CRM platforms to efficiently process high-volume communications and maintain comprehensive customer records.
- Addressed billing, warranty claims, and service complaints, achieving a customer cancellation rate of under 10%.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Bachelor of Business Administration - Marketing
Liberty University
Lynchburg, Virginia01.2018
Skills
- Problem-Solving
- Active Listening
- Time Management
- Empathy
- Conflict Resolution
- Communication Skills
- Multitasking
- Product Knowledge
- CRM Software Proficiency
- Patience
- Data Entry
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Timeline
Call Center Representative
Walmart & Wellness
01.2022 - Current
Remote Service Representative
Soho House
05.2018 - 12.2021
Customer Care Representative Remote
Renewal by Anderson
03.2016 - 01.2018
Bachelor of Business Administration - Marketing
Liberty University
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