Minja Miletic
Salt Lake City,Utah
Summary
Self-motivated Data Conversion PSE with 5+ years of experience in data management and data entry. Collaborates effectively with multi-functional roles to identify and leverage areas for improvement in data systems. Bringing comprehensive understanding of efficient time sensitive operations and documentation needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
USPS - PSE Data Conversion
USPS
Salt Lake City, UT
12.2022 - Current
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Keyed over 7,000 mail pieces daily.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Followed data entry protocols, rules and regulations.
- Completed data entry tasks with accuracy and efficiency.
- Transferred data from written mail pieces.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Underwriter
Low VA Rates
Lindon, UT
02.2021 - 08.2022
- Reviewed appraisals and title documents to verify accuracy and completeness.
- Assessed loan portfolios for compliance with underwriting policies.
- Created "Junior Underwriter" position.
- Closed 10+ loans monthly.
- Assisted in training up Junior Underwriters into Underwriter positions.
- Proactively identified solutions for customers experiencing credit issues.
- Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
- Developed and maintained relationships with customers, lenders and other third parties.
- Created and implemented underwriting procedures and strategies to accurately and efficiently process loan applications.
- Monitored pipelines to track and log status of loans.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Approved or denied loans based on established criteria and underwriting guidelines.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Junior Underwriter
Primary Residential Mortgage, Inc.
Salt Lake City, UT
06.2020 - 02.2022
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Handled over 30 calls daily from Loan Officers with questions regarding guidelines.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Organized credit packages to send to outsourced Mortgage Insurance Underwriters.
- Completed "Clear To Closes" on behalf of outsourced underwriters.
Loan Officer Assistant
Homie
South Jordan, UT
12.2019 - 05.2020
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Handled up to 50 loans monthly for three separate Loan Officers at once.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Assembled important paperwork and disclosures for borrower.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Set up files using loan officer checklist and submitted on-time for processing.
- Answered inquiries and provided superior customer service to clients.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Data Entry
Xerox, ACS
Sandy, UT
09.2019 - 11.2019
- Completed data entry tasks with accuracy and efficiency.
- Collated and organized data entry documents into filing systems for easy access.
- Organized faxed medical records into system for nurses and doctors.
- Organized, sorted, and checked input data against original documents.
- Sorted over 20 faxes hourly.
USPS - PSE Data Conversion
USPS
Salt Lake City, UT
04.2017 - 09.2018
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Keyed over 7,000 mail pieces daily.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Followed data entry protocols, rules and regulations.
- Completed data entry tasks with accuracy and efficiency.
- Transferred data from written mail pieces.
Verifications - Customer Service
PrePass
Sandy, UT
04.2012 - 06.2016
- Met customer call guidelines for service levels, handle time and productivity.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Processed and mailed weekly, monthly and quarterly reports for state representatives.
- Verified IRPs, IFTAs and other related documentation were up to date and not expired to make sure customers could bypass weigh stations quickly and efficiently.
- Handled over 30 calls daily.
Customer Service - Billing
DirecTV
Taylorsville, UT
06.2011 - 02.2012
- Executed billing tasks and recorded information in company databases.
- Developed and maintained billing procedures to make timely payments.
- Worked with multiple departments to check proper billing information.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Researched and resolved billing discrepancies to enable accurate billing.
- Handled over 40 calls daily.
Team Leader/Crew Member
Pizza Hut
Taylorsville, UT
12.2008 - 06.2011
- Maintained composure and work quality while under stress.
- Cleaned and maintained work areas, equipment and utensils.
- Managed and ordered inventory to achieve targeted contribution to profit margin.
- Handled over 20 calls per day.
- Followed food safety practices and sanitation guidelines.
- Communicated and maintained team member safety and security standards and emphasized food safety.
- Trained new staff on food preparation and safety procedures.
- Maintained high personal grooming standards and uniform presentation.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Assisted in setting up and breaking down kitchen stations.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Stocked and rotated food items according to expiration dates.
Education
High School Diploma -
Taylorsville High School
Taylorsville, UTSkills
- Maintaining Confidentiality
- Data Entry Accuracy
- Error Identification
- Collecting Information
- Word Processing
- Spreadsheet Tracking
- Paperwork Processing
- Microsoft Office
Accomplishments
- Earned designations as SAR, DE.
- Collaborated with team of 3 in the development of the Junior Underwriter position with Low VA Rates.
Certification
- Licensed SAR - 3 months to achieve.
- Licensed DE Automatic - 2 months to achieve.
Languages
Bosnian
Native or Bilingual
English
Native or Bilingual
Timeline
USPS - PSE Data Conversion
USPS
12.2022 - Current
Underwriter
Low VA Rates
02.2021 - 08.2022
Junior Underwriter
Primary Residential Mortgage, Inc.
06.2020 - 02.2022
Loan Officer Assistant
Homie
12.2019 - 05.2020
Data Entry
Xerox, ACS
09.2019 - 11.2019
USPS - PSE Data Conversion
USPS
04.2017 - 09.2018
Verifications - Customer Service
PrePass
04.2012 - 06.2016
Customer Service - Billing
DirecTV
06.2011 - 02.2012
Team Leader/Crew Member
Pizza Hut
12.2008 - 06.2011
High School Diploma -
Taylorsville High School
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