Cooking
Minjee Kim
Studet
Cincinnati,OH
Summary
Energetic and approachable candidate with experience-enhancing customer service experience in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Constantly eager to put excellent communication and interpersonal skills into practice. Trainable, quick learning, and committed to creating warm and inviting atmosphere. extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows.
Overview
1
1
year of professional experience
2
2
Languages
3
3
Years of post-secondary education
Work History
Hostess
Korea House Resturant
Montgomery, Ohio
01.2022 - 09.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating, and menu information.
- Accommodated special seating requests for guests to enhance satisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Relayed guest comments or suggestions to manager on duty for further action.
- Opened and closed seating sections according to volume of guests.
- Promoted business loyalty by fostering positive customer relationships.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Answered phone calls to take orders, give information and document reservations.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Provided patrons with estimated waiting times during peak service hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Seated patrons based on guest preferences and seating availability.
Education
Sycamore High School
Cincinnati, OH 09.2020 - Current
Skills
Dining area maintenance
Kitchen staff coordination
To-go order preparation
Bill computation
Group reservations management
Beverage preparation
Hospitality service expertise
Menu board art
Food station setup
Reservation coordination
Ordering procedures
Interests
Food Preparation
Timeline
Hostess
Korea House Resturant
01.2022 - 09.2022
Sycamore High School
09.2020 - Current