Minji Heo
Gardena,California
Summary
Skilled Collections Clerk with experience in managing and resolving customer accounts. Familiarity with debt recovery laws and techniques, coupled with strong negotiation skills, ensure efficient collection processes. Have demonstrated ability to maintain high levels of accuracy while handling considerable volume of work, showcasing excellent time management and organizational skills. Previous roles have benefited from improved collections efficiency as well as decreased delinquency rates due to proactive approach. Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
Binex Line
Torrance, CA
12.2023 - Current
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Facilitated new hire orientations and employee training sessions.
Clerk
National Health Insurance Service Gwangju
Gwangju, Korea
07.2022 - 12.2022
- Adhered to all applicable laws, regulations, and company policies.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Provided guidance on legal matters concerning collection procedures.
Education
Bachelor of Arts - Political Science And Diplomacy
Chosun University
Gwangju, Korea02-2023
Bachelor of Arts - Law
Chosun University
Gwangju, Korea02-2023
Skills
- Research
- Report Writing
- Recordkeeping
- Computer Skills
- Scheduling
- Spreadsheet tracking
Languages
English
Professional
Korean
Native/ Bilingual
Certification
- Computer Proficiency Level 1
- Survey Analyst Level 2
Timeline
Intern
Binex Line
12.2023 - Current
Clerk
National Health Insurance Service Gwangju
07.2022 - 12.2022
Bachelor of Arts - Political Science And Diplomacy
Chosun University
Bachelor of Arts - Law
Chosun University
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