Minkah Hall
Mansfield ,TX
Summary
Detail-oriented Examiner with 3 years of experience. Skilled in investigating and analyzing liability concerning personal, or property loss. Excellent communication skills demonstrated through claims process from the beginning to the end of the claim. Dependable and trustworthy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster
Alacrity Solutions
05.2023 - 10.2023
- Enhanced customer satisfaction by providing timely updates on claims status and addressing concerns promptly.
- Achieved efficient claims processing by conducting thorough investigations and accurate documentation of property damage.
- Ensured regulatory compliance in handling claims by adhering to state laws, insurance policies, and company guidelines.
Property Desk Adjuster
Alacrity Solutions
05.2022 - 11.2022
- Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
- Streamlined the claims process for improved efficiency and faster resolutions, working closely with clients and insurance carriers.
- Achieved high levels of accuracy in damage assessments by thoroughly reviewing property inspection reports and estimates.
- Managed a high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
- Reduced claim cycle time through effective communication with policyholders, keeping them informed throughout the entire process.
- Maintained compliance with industry regulations while processing claims, ensuring accurate documentation and adherence to company guidelines.
- Developed strong relationships with clients by demonstrating empathy and understanding during difficult times of loss or damage to their properties.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Property Desk Adjuster
Alacrity Solutions
06.2021 - 12.2021
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Followed up with insured individuals regarding premium and deductibles payments.
- Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
- Streamlined the claims process for improved efficiency and faster resolutions, working closely with clients and insurance carriers.
- Achieved high levels of accuracy in damage assessments by thoroughly reviewing property inspection reports and estimates.
- Managed a high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
Education
Associate of Arts - Physical Education
Contra Costa College
San Pablo, CA06.1989
Skills
- Claims analysis
- Property Damage Assessment
- Casualty and property loss
- Decision-Making
- Relationship Building
- Claims Processing
- Adherence to Deadlines
- Claims Investigation
- Damage Assessment
- Active Listening
- Claims Evaluation
- Critical Thinking
Certification
- CIE - Certified Insurance Examiner
Timeline
Property Desk Adjuster
Alacrity Solutions
05.2023 - 10.2023
Property Desk Adjuster
Alacrity Solutions
05.2022 - 11.2022
Property Desk Adjuster
Alacrity Solutions
06.2021 - 12.2021
Associate of Arts - Physical Education
Contra Costa College