Summary
Overview
Work History
Education
Skills
Was given the award for Bus Driver of the month 3 months in a row.
Timeline
Generic

Minnetta Ferguson

Summary

With a proven track record at United Bank, I excel in enhancing customer satisfaction and maintaining transaction accuracy. My expertise in banking software and exceptional team leadership has consistently driven branch success. Skilled in fraud identification and fostering a positive work environment, I bring a blend of hard and soft skills to achieve outstanding results.

Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.

Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.

Overview

10
10
years of professional experience

Work History

Assistant Head Teller/ITM Teller

United Bank
01.2023 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Managed high-volume cash transactions accurately, maintaining an exemplary track record of minimal errors.
  • Supported the Head Teller in training new employees, fostering a positive work environment and efficient team performance.
  • Contributed to branch success by exceeding personal sales goals consistently throughout employment tenure.
  • Collaborated with fellow tellers to ensure smooth branch operations, leading to improved customer service.
  • Expedited teller line wait times by quickly assessing customer needs and directing them to appropriate banking services.
  • Efficiently handled escalated customer concerns with diplomacy, ultimately resulting in improved client satisfaction levels.
  • Provided exceptional support during audits by maintaining meticulous records of all transactions and documentation.
  • Resolved issues with deposits and open items.
  • Ratified loan totals and balanced daily cash deposits with zero error rate.
  • Improved internal communication by actively participating in staff meetings and sharing valuable insights on process improvements.
  • Maintained strict compliance with bank policies and regulations, mitigating risk exposure in daily operations.
  • Reduced cash discrepancies with diligent cash drawer management and thorough end-of-day reconciliation.
  • Identified potential fraudulent activities through vigilant monitoring of transaction patterns and promptly reporting suspicious behavior.
  • Successfully maintained a balanced cash drawer, consistently achieving accuracy in daily transaction processing.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Monitored and verified suspicious activity on customer accounts.
  • Received loan and utility payments, sending funds to correct destinations.

School Bus Driver

Lamar County Board Of Education
08.2018 - 05.2021
  • Established clear expectations for driver conduct with detailed codes of ethics that encouraged professionalism at all times.
  • Ensured timely completion of certification requirements for all drivers through diligent tracking mechanisms, minimizing potential disruptions to service delivery.
  • Optimized resource allocation by continuously assessing the effectiveness of current training methods and adjusting strategies accordingly.
  • Promoted a culture of continuous improvement within the organization through proactive identification of areas requiring additional support or updated resources.
  • Encouraged a supportive learning environment with open lines of communication between trainers and trainees, fostering trust and mutual respect.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Obeyed federal, Georgia and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.+
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
  • Administered first aid to passengers in need.
  • Assisted in training new drivers and maintaining driver certifications.
  • Recorded bus route and made notes for substitute drivers.
  • Taught students first-aid and emergency protocols in case of emergency.
  • Executed proper and timely loading and unloading of passengers.
  • Drafted and submitted reports detailing trips, fuel, mileage, and hours.
  • Maintained accurate and up-to-date route and time logs.
  • Kept up to date on local, state and federal regulations related to school bus operations.
  • Assisted in loading and unloading students and belongings.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Inspected and serviced buses on regular basis.
  • Attended pre-trip meetings to support safe transport of students.
  • Completed logbooks, incident reports and other daily paperwork.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
  • Worked closely with school administration and transportation to maintain smooth operations.
  • Enforced student behavior policies and responded to student emergencies.
  • Created and enforced bus rules and kept expectations posted.
  • Supervised students during loading, unloading and on bus.
  • Drove bus along assigned route, picking up students.
  • Contributed to development of new emergency evacuation procedure, enhancing overall passenger safety.
  • Improved route efficiency by regularly reviewing and adjusting paths based on traffic patterns and school changes.
  • Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
  • Enhanced cleanliness and maintenance of bus, contributing to more pleasant journey for students.
  • Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
  • Collaborated with school officials to update and optimize bus routes, meeting evolving needs of school community.
  • Fostered positive and respectful environment on bus, setting clear behavior expectations for students.
  • Ensured safety of all passengers by meticulously following traffic laws and school policies.
  • Reduced anxiety for parents with clear communication about schedules, delays, and safety measures in place.
  • Engaged positively with students and fostered a supportive and respectful atmosphere on the bus.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
  • Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
  • Kept parents informed of schedule changes or other relevant updates through clear communication channels.

Shift Manager

Big Chic Uptown
05.2015 - 07.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Excelled in every store position and regularly backed up front-line staff.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Supervised ongoing daily production phases.

Education

No Degree - Commercial Truck Driving

Southern Crescent Technical College
Thomaston, GA
03-2016

High School Diploma -

Upson- Lee High School
Thomaston, GA
05-2010

Skills

  • Team leadership
  • Organization and planning
  • Staff training and development
  • Cash handling expertise
  • Transaction processing accuracy
  • Banking software proficiency
  • Cash handling experience
  • Electronic banking systems
  • Exceptional customer service
  • Strong work ethic
  • Friendly
  • Cash handling and management
  • Banking
  • Cash drawer balancing
  • MS office proficient
  • Safe and vault operation
  • New teller training
  • Excellent communication skills
  • Fraud identification
  • Positive attitude
  • Teamwork
  • Customer service
  • Honest and dependable
  • Reliable and responsible
  • Multitasking Abilities
  • Team cooperation
  • Adaptability and flexibility

Was given the award for Bus Driver of the month 3 months in a row.

Every month at the LC transportation department we would have meetings after our morning routes where breakfast was provided to us. They would name a driver that was safe, communitive, and was always willing to help out when needed, I was that Driver for 3 months. After the 2nd month I received the news that I would be able to stay and help around the shop with multiple things that needed to be done.

Timeline

Assistant Head Teller/ITM Teller

United Bank
01.2023 - Current

School Bus Driver

Lamar County Board Of Education
08.2018 - 05.2021

Shift Manager

Big Chic Uptown
05.2015 - 07.2018

No Degree - Commercial Truck Driving

Southern Crescent Technical College

High School Diploma -

Upson- Lee High School

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Minnetta Ferguson