Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Minnette Millan

Wesley Chapel,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Spark
Wesley Chapel, FL
01.2023 - Current
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.

Automotive Service Advisor

Tire Plus
Tampa, FL
01.2022 - 01.2024
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Processed customer payments for parts and labor charges using a point-of-sale system.
  • Maintained accurate records of customer transactions in the dealership database.
  • Scheduled appointments for vehicle service and repairs as requested by customers.
  • Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Monitored work progress to ensure timely completion of services within specified timeframes.
  • Educated customers about preventative maintenance programs available at the dealership.
  • Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
  • Ensured that all safety regulations were strictly followed during automotive servicing activities.
  • Upsold additional products such as extended warranties, oil changes, tire rotations.

Automotive Service Manager

Pep Boys
Orlando, FL
07.2020 - 12.2021
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Created and managed budgets for travel, training, and team-building activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Coordinated daily operations to maintain compliance with annual budget goals.
  • Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.

Server

Disney
Orlando, FL
10.2016 - 07.2020
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Education

Certification - Medical Assisting

Concorde Career Institute - Orlando
Orlando, FL
02-2012

Skills

  • Order Verification
  • Payment Collection
  • DOT Compliance
  • Goods Transport
  • Mileage Tracking
  • Cargo Handling
  • Product Promotion
  • Vehicle Maintenance
  • Time Management
  • Local Delivery
  • Delivery Scheduling
  • Courteous and polite demeanor
  • Dependable and reliable
  • Safe Driving

Languages

Spanish
Professional

Timeline

Delivery Driver

Spark
01.2023 - Current

Automotive Service Advisor

Tire Plus
01.2022 - 01.2024

Automotive Service Manager

Pep Boys
07.2020 - 12.2021

Server

Disney
10.2016 - 07.2020

Certification - Medical Assisting

Concorde Career Institute - Orlando

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Minnette Millan