MINNIE FLOYD
Los Angeles,CA
Summary
Dynamic Medical Administrative Assistant with extensive experience at Veterans Affairs Medical Center, adept at safeguarding patient confidentiality and enhancing workflow coordination. Proven ability to improve patient satisfaction through exceptional interpersonal skills and efficient appointment scheduling. Proficient in medical coding and HIPAA compliance, contributing to streamlined operations and high-quality patient care.
Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 10 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Veterans Affairs Medical Center
09.2023 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Generated reports and logged patient information for reliable records.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Followed up with insurance companies to secure timely payment.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office bookkeeping with insurance billing and patient payments.
- Conducted patient intake interviews, recording and documenting relevant information.
Youth Development Coordinator
HOUSE TO HOUSE INC
03.2014 - Current
- Increased program attendance by conducting targeted outreach efforts to local schools, community centers, and social media platforms.
- Developed comprehensive youth development plans tailored to individual needs, addressing academic support, social-emotional well-being, and career readiness.
- Secured funding for new initiatives through grant writing and fundraising events.
- Evaluated program effectiveness through regular assessments, surveys, and feedback sessions with participants, parents, and stakeholders.
- Oversaw logistics for special events including transportation coordination, facility management, equipment procurement, and volunteer staffing assignments.
- Maintained accurate records on participant progress towards achieving individualized goals as outlined in their respective youth development plans.
- Strengthened family engagement by hosting workshops aimed at equipping parents with tools needed to support their child''s growth outside of the program setting.
- Enhanced youth engagement by developing and implementing innovative programs and activities.
- Exposed youths to variety of sports activities and encouraged participation.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Spearheaded fundraising efforts to support social and community service initiatives.
Real Estate Assistant
Real Property Management
01.2014 - 10.2022
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
Before and After School Care Assistant
Paramount Unified School District
06.2019 - 09.2019
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
- Fostered a positive environment for students, effectively addressing any behavioral issues that arose during before and after school care.
County Clerk
County Of Los Angeles - Department Of Public Social Services
04.2017 - 06.2017
- Assisted in conducting fair and impartial elections, ensuring accurate vote counts and upholding democratic principles.
- Oversaw account reconciliations for tax collection purposes, minimizing discrepancies between County revenue targets.
- Processed legal documentation accurately, adhering to strict deadlines and confidentiality requirements.
- Updated website content regularly, ensuring timely access to vital information for the public''s convenience.
- Developed strong relationships with community members by participating in local events and promoting government transparency.
- Reviewed legislation changes affecting County Clerk responsibilities periodically to ensure adherence to all relevant guidelines.
Education
No Degree - Fashion Marketing
Long Beach City College
Long Beach, CAMEDICAL ADMIN - MEDICAL ADMIN
El Camino College
Torrance, CAAssociate of Science - Medical Social Work
Healing College Medical
CA06-2019
Fashion Marketing
RENISSANCE HIGH FOR THE PERFORMING ARTS
Long Beach, CA09-2014
Skills
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Patient scheduling
- Appointment scheduling
- Medical office management
- Patient confidentiality adherence
- Referral coordination
- Inventory stocking
- Appointment coordination
- Interpersonal relationship building
- Multi-line phone systems
- Medical records management
- Proficiency in medical management systems
- File maintenance
- Inventory management
- Data entry efficiency
- Interdepartmental collaboration
- Professionalism and discretion
- Medical office equipment usage
- Patient flow management
- Correspondence management
- Medical transcription experience
- Medical coding
- Organizational growth
- Healthcare billing
- Prioritizing patients
- Medical terminology proficiency
- HIPAA regulations
- Problem-solving
- Computer skills
- Patient charting
Accomplishments
- Supervised team of 100 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved 50 which led to EXCILENT SERVICE
Certification
- CMAA - Certified Medical Administrative Assistant
- CMAS - Certified Medical Administrative Specialist
- CPC-P - Certified Professional Coder-Payer
YWCA FOR WOMEN DEVELOPMENT
The YWCA Women of Distinction Awards are held in various regions to honor women who have made significant contributions in their respective fields, championing the cause of gender equity and women's empowerment. These awards have been recognizing women's achievements for many years and serve as a testament to the impact women have in society.
PurposeTimeline
Medical Administrative Assistant
Veterans Affairs Medical Center
09.2023 - Current
Before and After School Care Assistant
Paramount Unified School District
06.2019 - 09.2019
County Clerk
County Of Los Angeles - Department Of Public Social Services
04.2017 - 06.2017
Youth Development Coordinator
HOUSE TO HOUSE INC
03.2014 - Current
Real Estate Assistant
Real Property Management
01.2014 - 10.2022
No Degree - Fashion Marketing
Long Beach City College
MEDICAL ADMIN - MEDICAL ADMIN
El Camino College
Associate of Science - Medical Social Work
Healing College Medical
Fashion Marketing
RENISSANCE HIGH FOR THE PERFORMING ARTS