Remote work
Minnie Gaines
Las Vegas,NV
Summary
Adept at enhancing guest experiences and ensuring workplace safety, demonstrated during tenure at Resorts World Genting. Excelled in critical thinking and customer service, significantly improving efficiency and guest satisfaction. Skilled in emergency response and maintaining professional standards, contributing to a secure, welcoming environment.
Overview
12
12
years of professional experience
Work History
Casino Porter
Resorts World Genting
06.2021 - Current
- Maintained a safe environment by regularly inspecting and reporting any potential hazards or safety concerns.
- Upheld proper sanitation standards through regular deep cleaning of restrooms, dining areas, and other public spaces within the casino facility.
- Enhanced customer satisfaction by promptly responding to guests'' requests for assistance with directions or other needs.
- Reduced response time to spills or messes on the gaming floor by proactively monitoring high-traffic areas during peak hours.
- Increased efficiency in waste management by properly disposing of trash and recyclable materials according to established protocols.
- Contributed to a polished appearance of the casino floor by routinely cleaning slot machines, gaming tables, and other equipment.
- Supported a welcoming atmosphere by promptly assisting guests with mobility needs, such as providing wheelchairs or escorting them to desired locations within the casino complex.
- Provided exceptional customer service by courteously addressing guest inquiries and resolving issues promptly.
- Committed to continuous improvement through actively seeking feedback from supervisors and peers, implementing suggestions for enhanced performance.
- Ensured smooth transitions between shifts by effectively communicating relevant information with incoming porters regarding ongoing tasks or concerns.
- Collaborated with security staff to address potential issues or disturbances on the casino floor, maintaining a secure atmosphere for all guests.
- Helped maintain inventory of cleaning supplies and replenished supplies in restrooms.
- Streamlined workflow processes through close collaboration with fellow porters in coordinating daily activities and assignments efficiently.
- Supported a positive guest experience through timely setup and teardown of special events and promotions.
- Cleaned dirt, stains and cobwebs from exterior walls, countertops, lighting fixtures and seats.
- Maintained a professional demeanor and appearance, adhering to company dress code and personal grooming requirements at all times.
- Demonstrated knowledge of emergency procedures, effectively responding to incidents when necessary to ensure guest safety and wellbeing.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Resolved guest inquiries punctually and politely for professional customer service.
Banquet Kitchen Worker
Mandalay Bay Casino and Hotel
08.2014 - 07.2022
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Demonstrated versatility in culinary skills, assisting in various stations such as grill, fryer, or sauté as needed.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Processor
Goodwill Stores and Donations
08.2012 - 07.2014
- Supported team members in their tasks, contributing to overall team success.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Accepted donations.
- Researched rare and antique donations and priced them for sale.
- Also unloaded trucks and operated forklifts.
Education
GED -
Eldorado High School
Las Vegas, NVSkills
- Stress Tolerance
- Professional Appearance
- Customer Service
- Security awareness
- Problem-Solving
- Worksite safety
- Critical Thinking
- Punctual and Dependable
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancement4-day work weekFlexible work hoursWork from home optionInterests
Data processing
Important goals
I would like to focus more on remote work and data processing, as I am interested in traveling and working on the road.
Timeline
Casino Porter
Resorts World Genting
06.2021 - Current
Banquet Kitchen Worker
Mandalay Bay Casino and Hotel
08.2014 - 07.2022
Processor
Goodwill Stores and Donations
08.2012 - 07.2014
GED -
Eldorado High School
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