Minnie Partain
Rio Rancho,NM
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Certified Debt Specialist
Beyond Finance
09.2022 - Current
- Helping clients deal with credit card and unsecured debt
- Gather information to help the clients make an informed decision on how to help them get out of debt.
- Make inbound and outbound calls daily.
Customer Service Representative
Teleperformance
09.2021 - 09.2022
- Worked for Teleperformance as a customer service representative
- From September until December 7th, I worked for United Healthcare, Coinbase, and Apple campaigns.
Benefits Consultant
Aflac
03.2020 - 09.2021
- Worked for Aflac as a benefits consultant
- License was obtained through the state of New Mexico for health and life insurance
- Considered an independent contractor who sells supplemental insurance for Aflac
- Consulting potential clients about the benefits that Aflac has to offer
- Helping current clients with their claims
- Going door to door to obtain new clients.
Assistant Manager
Furniture Row
08.2016 - 03.2020
- Started off in sales and was promoted to Operations Manager in April of 2017
- In December of 2017, I was promoted to Assistant Manager
- As an assistant, I have the following responsibilities: Training of staff, making out schedules for sales and delivery crews, interviewing and hiring, customer relations, payroll, sales.
Customer Service Representative
Alliance Data
09.2015 - 08.2016
- Assisted customers with their billing statements
- Helped customers with multiple issues with their credit cards
- Performed upgrades.
Education
Associate of Applied Science - Business Administration
Central New Mexico Community College
Albuquerque, NM05.2020
Skills
- Credit Reporting
- Debt Settlement
- Debt management
- Patience and Persistence
- Call center experience
- Stress Tolerance
- Client Relations
- Updating Customer Accounts
- Clear Communication
- Organizational Skills
- Relationship Building
- Payment Scheduling
- Microsoft Office
- Negotiation and Resolution
- Customer Relationship Management
Timeline
Certified Debt Specialist
Beyond Finance
09.2022 - Current
Customer Service Representative
Teleperformance
09.2021 - 09.2022
Benefits Consultant
Aflac
03.2020 - 09.2021
Assistant Manager
Furniture Row
08.2016 - 03.2020
Customer Service Representative
Alliance Data
09.2015 - 08.2016
Associate of Applied Science - Business Administration
Central New Mexico Community College