Minnie York
Ridgeland,MS
Summary
Caring teacher with 32 years of experience in mathematical instruction. Expert in closely monitoring student progress while implementing modern educational techniques into daily practices. Committed to long-term student success through well-rounded educations.
Experienced Customer Service Supervisor /Key Carrier bringing 31 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
32
32
years of professional experience
Work History
Customer Service Supervisor/Key Holder
TJMaxx
07.1993 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Teacher in Mathematics
Jackson Public School District
08.1992 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Incorporated multiple types of teaching strategies into classroom.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
No Degree - Education
Jackson State University
Jackson, MSBachelor of Science - Mathematics And Computer Science
Tougaloo College
Tougaloo, MSNo Degree - Mathematics Teacher Education
Mississippi College
Clinton, MSNo Degree - Education
Howard University
Washington, DCNo Degree -
Tennessee State University
Nashville, TNMaster of Arts - Educational Assessment, Testing, And Measurement
Ashford University
San Diego, CASkills
- Team Development
- Handling Escalations
- Account Authorizations
- Team Building and Leadership
- Curriculum Implementation
- Small Group Instruction
- Student Engagement
- Group Instruction
Timeline
Customer Service Supervisor/Key Holder
TJMaxx
07.1993 - Current
Teacher in Mathematics
Jackson Public School District
08.1992 - Current
No Degree - Education
Jackson State University
Bachelor of Science - Mathematics And Computer Science
Tougaloo College
No Degree - Mathematics Teacher Education
Mississippi College
No Degree - Education
Howard University
No Degree -
Tennessee State University
Master of Arts - Educational Assessment, Testing, And Measurement
Ashford University