MINNINA M. SMITH
Columbia,SC
Summary
Customer Service | Human Resource Management | Case Management, Motivated Military Veteran with a strong background in customer service, human resource management, and case management. Proven ability to handle complaints, provide effective solutions, and lead multidisciplinary teams. Experienced in crisis intervention, organizational leadership, and data analysis. Possesses a bachelor’s degree in psychology and Christian Counseling, currently pursuing a master's degree in psychology. Crisis Intervention Organizational Leadership Data Input | Analysis Records Management Training | Development Human Resources Process Improvement Complex Problem-Solving Individual | Group Counseling Seasoned Technical Trainer with over 13 years of experience managing technology training requirements and curriculum to meet skills-development initiatives. Detail-oriented when working with team to outline, process and provide resources to meet technical goals. Organized approach to streamlining and compiling complex documentation and instruction programs. Knowledgeable oversight and tracking of technology sector.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior level Sexual Assault Response Coordinator
U.S. Army
03.2021 - 04.2023
- SARC)
- Implemented and advised on military policies regarding Sexual Harassment/Assault Response and Prevention (SHARP)
- Coordinated and oversaw execution of SHARP program, including inputting and managing cases
- Operated Defense Sexual Assault Incident Database (DSAID) and provided advocacy services for victims
- Collaborated with law enforcement and district attorneys to improve services for sexual assault victims.
Ecommerce Manager
C C’s Wardrobe Boutique
11.2021 - Current
- Execute and oversee all major online business practices
- Create and implement marketing plans to improve sales
- Built strong customer relationships through effective promotional marketing and excellent customer service
- Effectively manage merchandise, including buying, receiving, and maintaining POS
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Incorporated e-commerce objectives in social media platform management.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
Technical Training Instructor
U.S Army
10.2018 - 10.2021
- Trained 65 initial entry training candidates annually
- Managed accountability and serviceability of equipment valued over $305K
- Instilled discipline, leadership, and guidance for junior associates and candidates/students
- Trained, developed, evaluated, and motivated a team of seven instructors.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
Uber Driver
Uber
09.2019 - 12.2020
- Transported 10+ passengers weekly with a 5-star rating
- Ensured timely pickups and drop-offs, relying on GPS and city knowledge
- Maintained vehicle and provided excellent customer service.
Senior Human Resources Manager
U.S. Army
02.2016 - 04.2017
- Utilized HRIS and office automation software for over 12,000 personnel
- Researched DOD policies, ensuring compliance and advising on HR programs
- Supervised and maintained employees' files and training records
- Developed and presented progress reports on HR department.
- Helped department leaders devise ways to fairly assess employee performance and develop improvement plans.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Education
Bachelor of Science - Psychology, General Counseling
Liberty University
06.2021
Skills
- Knowledge & Technical Skills
- Software:
- Microsoft Office (Access, Word, Excel, PowerPoint, OneNote, Outlook, Project, Publisher, SharePoint, Web Applications, Microsoft Visual Basic)
- Operating Systems:
- Mac/Microsoft Windows/Microsoft Teams/DSAID/ICRS/Excel/Zendesk/iOS/Chrome
- Procedure Establishment
- Personal Protective Equipment
- Training Initiatives
- Creative Solutions
- Student Records Management Systems
- Data Entry Management Systems
- Operations Analysis
- Technical Instruction
- Quality Control Programs
- Critical Thinking
- Time Management
- Standard Operating Procedures Understanding
- Emergency Medical Services
- Technical Production
- New Employee Onboarding
- Performance Measurement
- Active Listening
- Reading Comprehension
- Online Training
- Google Docs
- Coaching and Development
Certification
CPR, Health Coaching, Resiliency Training (Level II Certified), Sexual Assault Response Coordinator (SARC), Virtual Assistant (GVA/SVA Certified)
Timeline
Ecommerce Manager
C C’s Wardrobe Boutique
11.2021 - Current
Senior level Sexual Assault Response Coordinator
U.S. Army
03.2021 - 04.2023
Uber Driver
Uber
09.2019 - 12.2020
Technical Training Instructor
U.S Army
10.2018 - 10.2021
Senior Human Resources Manager
U.S. Army
02.2016 - 04.2017
Bachelor of Science - Psychology, General Counseling
Liberty University
Similar Profiles
Isabella EisenherzIsabella Eisenherz
Psychological Operations Specialist at U.S. Army Reserves / U.S. Army Active DutyPsychological Operations Specialist at U.S. Army Reserves / U.S. Army Active Duty
Eugene JonesEugene Jones
Personnel Management Specialist at U.S. Pentagon / U.S. ArmyPersonnel Management Specialist at U.S. Pentagon / U.S. Army
Myles BaneyMyles Baney
Infantryman SGT (11B, S3 Operations NCO) at U.S. Army National Guard, US. ArmyInfantryman SGT (11B, S3 Operations NCO) at U.S. Army National Guard, US. Army
Autumn JoinerAutumn Joiner
VICTIM ADVOCATE at Army Community Service (ACS), U.S. ArmyVICTIM ADVOCATE at Army Community Service (ACS), U.S. Army
Jonathan PhillipsJonathan Phillips
Lab Assistant Intern at UofSC Center For Industry SolutionsLab Assistant Intern at UofSC Center For Industry Solutions