Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Minoneti Aguilar

Kahului,HI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

American Airlines
11.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
  • Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.

Office Assistant

Courier Corporation Of Hawaii
08.2020 - 02.2024
  • Optimized workflow processes through regular evaluation of office procedures for potential improvements.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Expedited document processing with accurate data entry and timely filing.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Reconciled cash received with payments recorded in billing system and reported discrepancies.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.

Front Desk Agent

Maui Hill
07.2019 - 08.2020
  • Developed and maintained positive relationships with guests for satisfaction.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Answered customer telephone calls promptly and appropriately handled needs.

Education

High School Diploma -

Lahainaluna High School
Lahaina, HI
06.2002

Skills

  • Information Updates
  • Customer Data Confidentiality
  • Customer Relationship Management (CRM)
  • Travel Planning

Languages

Tonga
Native or Bilingual

Timeline

Customer Service Agent

American Airlines
11.2022 - Current

Office Assistant

Courier Corporation Of Hawaii
08.2020 - 02.2024

Front Desk Agent

Maui Hill
07.2019 - 08.2020

High School Diploma -

Lahainaluna High School

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Minoneti Aguilar