Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Minoshka Irizarry

Kissimmee

Summary

Dynamic and reliable professional with a clean driving record and exceptional customer service skills, honed at Uber/Lyft. Proven ability to optimize routes using GPS, ensuring timely deliveries while fostering strong client relationships. Committed to safety protocols and maintaining vehicle integrity, consistently enhancing customer satisfaction through punctual and courteous service.

Overview

2026
2026
years of professional experience

Work History

Driver

Uber/lyft
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Obtained signatures from customers upon delivery of goods.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Cashier

Thrifty Fancy Produce
06.2020 - Current
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.

Quality Assurance Analyst

Fresh Point Central Florida
01.2022 - 03.2022
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
  • Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
  • Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
  • Optimized user experience by conducting usability tests and providing actionable feedback to development team.
  • Customized testing environments to simulate real-world usage scenarios, ensuring product robustness and customer satisfaction.
  • Conducted comprehensive test scenarios to decrease downtime and elevate user satisfaction.
  • Enhanced software quality by meticulously executing detailed test plans and identifying critical bugs before product releases.
  • Facilitated transition to Agile methodologies, enhancing team flexibility and project turnaround times.
  • Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.
  • Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
  • Streamlined QA processes, significantly reducing testing cycle time by implementing automated testing tools.
  • Kept scripts and test cases updated with current requirements.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.

Delicatessen Assistant

Hola Supermarket
01.2017 - 06.2019
  • Enhanced customer satisfaction by providing exceptional service and product recommendations.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Demonstrated expert knowledge of deli products, guiding customers in their selections based on taste preferences or dietary needs.
  • Contributed ideas during team meetings that led to improved processes or innovative approaches within the deli section of the store.
  • Prepared custom sandwich orders, exceeding customers'' expectations in taste and presentation.
  • Collaborated with team members to maintain smooth deli operations during peak hours.
  • Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
  • Delivered prompt and accurate service, consistently meeting deadlines for special orders or catering events.
  • Implemented creative marketing strategies to promote seasonal items or specials, driving increased revenue during key periods.
  • Efficiently sliced meats and cheeses to desired thickness for individual customer requests.
  • Proactively cross-sold complementary items such as breads salads side dishes and beverages boosting overall store sales.
  • Mastered use of various equipment such as meat slicers, scales, and wrapping machines for efficient service delivery.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Cashier/costumer Service

La Placita Latina
11.2015 - 02.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma - Adult Education

Job Connection Centre
Ponce,Puerto Rico
09.2015

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Safe driving practices
  • Punctual and reliable
  • Flexible schedule
  • Punctuality
  • GPS and route planning
  • Safety protocols
  • Driving in adverse conditions
  • Navigational systems and GPS
  • Transportation
  • Traffic law observation
  • Vehicle maintenance
  • Passenger transportation
  • Adaptable driving techniques
  • Materials transport
  • Language fluency
  • Map reading
  • Patience and tact
  • Safe driving techniques
  • Delivery pickup
  • Basic vehicle maintenance

Languages

Spanish
Elementary

Timeline

Quality Assurance Analyst

Fresh Point Central Florida
01.2022 - 03.2022

Cashier

Thrifty Fancy Produce
06.2020 - Current

Delicatessen Assistant

Hola Supermarket
01.2017 - 06.2019

Cashier/costumer Service

La Placita Latina
11.2015 - 02.2016

Driver

Uber/lyft

High School Diploma - Adult Education

Job Connection Centre

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Minoshka Irizarry