Jenna MINOTTI
Waxhaw,NC
Summary
I have built a notable career in the healthcare solutions industry, accumulating over 20 years of invaluable experience and expertise. Out of these, 18 years have been dedicated to Allied, reflecting my commitment and the substantial impact over the years.
My journey at Allied is a testament to dedication and continuous growth. As part of the Client Management and Marketing Teams, I assumed pivotal roles, such as Account Manager and Account Executive. Recognizing my leadership abilities, I was entrusted with the responsibilities of Managing Director, Benefits. This commitment and drive led to my 2023 promotion to Senior Client Executive - Team Lead, where I not only oversee a robust portfolio of Allied's valued clients but also lead a team of client executives, providing guidance, support, and strategic advice. This dual responsibility empowers my team and ensures a holistic approach to client satisfaction.
At the heart of my client management philosophy is an unwavering belief in communication, transparency, and honesty. For me, the key to successful client relationships lies in open dialogue and forthright interactions, ensuring every client feels appreciated and informed.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Client Executive, Interim Team Lead
Allied Benefit Systems, LLC
01.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Account Executive
Allied Benefit Systems, LLC
01.2011 - 12.2022
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Account Manager
Allied Benefit Systems, LLC
10.2005 - 12.2010
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
Health Administration And Planning -
University of Illinois Champaign-Urbana
Champaign, IL05.2003
Skills
- Training and mentoring
- Data-driven decision-making
- Relationship Management
- Remote Work Capabilities
Certification
Health and Life Insurance License
Timeline
Senior Client Executive, Interim Team Lead
Allied Benefit Systems, LLC
01.2023 - Current
Account Executive
Allied Benefit Systems, LLC
01.2011 - 12.2022
Account Manager
Allied Benefit Systems, LLC
10.2005 - 12.2010
Health Administration And Planning -
University of Illinois Champaign-Urbana
Health and Life Insurance License
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