Min Song Jones
Summary
Results-driven leader with over 15 years of experience spearheading large-scale transformations within complex organizations and guiding teams achieve strategic objectives. Expert in enterprise program and project management, Agile adoption, team coaching, stakeholder management, and cross-functional team coordination. Award-winning IT leader with a proven track record in driving performance improvements through strategic planning, product management, and governance initiatives. Specializes in developing efficient processes and IT strategies by engaging stakeholders, reengineering business processes, and creating innovative applications to enhance operational efficiency, facilitate growth, and mitigate risks. People leader who is passionate about building a culture of continuous improvement, cultivating detail-oriented project and product teams focused on problem-solving through teamwork and collaboration. Adept at promoting autonomy within teams to achieve execution excellence at a rapid pace, leveraging expertise in the software development lifecycle to establish clear goals and success criteria that consistently exceed customer expectations.
Overview
25
25
years of professional experience
9
9
Certification
Work History
IRS Platform Services PM, Tenant Lead, Agile SME
Booz Allen Hamilton
01.2023 - 05.2025
- Increased throughput of managed service provider by 50% by implementing prioritization, backlog grooming, estimation, removing bottlenecks and managing capacity constraints, risks and dependencies
- Facilitated Quarterly Planning events that ensured alignment with IRS Strategic Goals and worked with product managers to plan, manage scope, resources, align goals and track against Yearly Roadmap
- Drove maturation and modernization of the IRS data platform onto AWS Cloud by working with technical leads and data architects to form capability and product teams to improve the tenant intake and implementation process that led to supporting 1.5 releases per year to over 10 releases per year
- Achieved Agile adoption across 11+ workstreams supporting 60+ tenants through Quarterly Program Increment sessions, backlog grooming, planning, estimation, capacity tracking and developing key KPIs to measure success and maturity
- Migrated 1500+ Jira tickets enabling transparency of work, dependency tracking, real-time collaboration, and self-service reporting
- Scaled program from 20 to 100+ members within 8 months through strategic onboarding and agile process development by implementing operating models, communication and risk management plans and delivery models.
- Mentored new hires, resulting in stronger staff development and increased productivity and built a culture of continuous improvement through feedback solicitation from stakeholders and retrospectives.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 300%.
- Provided coaching and mentoring to engineering teams on agile development and release planning.
- Facilitated virtual, in-person and blended learning sessions on Agile principles, scrum framework, SAFe, capacity planning, Jira, and prioritization.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and implemented successful onboarding program.
- Trained and mentored 80 new personnel hired to fulfill various roles.
- Developed and executed Operating Manual to increase employee and stakeholder engagement and productivity.
Project Manager and Agile Coach
Booz Allen Hamilton
01.2018 - 12.2022
- Unified multiple agile delivery teams towards a single process stream, reducing inefficiencies and improving visibility for better team alignment.
- Facilitated prioritization and grooming sessions with 50+ stakeholders for quarterly strategic planning sessions that focused on collaboration and aligning on impactful actions that met Center goals.
- Responsible for organizational improvement that led to the increase in delivery across all 6 development teams; Production deployments increased from 2 to 3 minor releases a year to 2 major and 4 minor releases for each team.
- Demonstrated principles of solid systems engineering by implementing repeatable practices that lead to increased efficiencies and reduced product variation.
- Cross-trained existing employees to maximize team agility and performance.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored project performance to identify areas of improvement and make adjustments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress, and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open communication by presenting regular updates on project status to customers.
- Facilitated workshops to collect project requirements and user feedback.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Provided coaching and mentoring to employees.
PM, Agile Coach, Requirements and Test Manager, Configuration Management Manager
Booz Allen Hamilton
01.2000 - 12.2017
- Led FDA's Agile transformation at Center for Biologics and was responsible for the production implementation of more than 5 proof of concepts utilizing full agile adoption including visioning and project chartering sessions; Launched 7 major releases on time and on budget within two years facilitating extensive weeklong user acceptance testing events with representation from several divisions to ensure product receipt
- Managed technical teams for 15+ years on a wide variety of projects - including complex enterprise systems, cloud-based systems, mobile and web-based applications
- Led multiple software teams through all phases of system development (requirement analysis, design, testing, configuration management, implementation, operations) using current software development lifecycles for 45+ systems to ensure quality and compliance
- Standardized requirements gathering and business requirements documents, testing and configuration management practices so processes could be repeatable allowing teams be become 15 – 25% efficient
- Established and maintained quality control standards.
- Defined testing and acceptance strategies and determined quality assurance benchmarks.
- Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Authored and maintained well-organized, effective and successful manual test cases for entire team.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Education
B.S. - Psychology
University of Maryland
Skills
- Strategic planning
- Project management
- Comprehensive program management
- Financial planning and scheduling
- Strategic product roadmapping
- Risk Mitigation
- Enterprise Coaching
- Agile product owner
- Experience with SAFe implementation
- Effective PI planning
- Expert in Scrum methodology
- Kanban project management
- Strategic transformation planning
- Customer Onboarding
- User experience
- Stakeholder engagement
- Expert in team collaboration
- Software Development Lifecycle
- Effective oral communication
- Strong written communication
- Jira workflow optimization
- Data onboarding process
- Data Management
- Business Process Reengineering
- Systems Analysis
- Requirements Management
- Test Management
- Systems engineering expertise
- Team culture development
- Effective conflict resolution
- Coaching & Mentoring
- Employee onboarding and offboarding
Personal Information
Citizenship: US Citizen with Clearance Eligibility
Certification
Advanced Certified Scrum Master (2024)
Expert in Agile Coaching (2022)
Project Management Professional (PMP) 2018
ICAgile Certified Professional - Agile Team Facilitation (ICP-ATF) 2017
Professional Scrum Master (PSM) 2017
ICAgile Certified Professional Agile Coaching (ICP-ACC) 2016
ICAgile Certified Professional (ICP) 2010
ICAgile Certified Professional Agile Coaching (ICP-ACC) 2016
SAFe Agilist (SA) 2015
Languages
Korean
Professional Working
Quote
If you want to go fast, go alone; If you want to go far, go together.
Unknown
Timeline
IRS Platform Services PM, Tenant Lead, Agile SME
Booz Allen Hamilton
01.2023 - 05.2025
Project Manager and Agile Coach
Booz Allen Hamilton
01.2018 - 12.2022
PM, Agile Coach, Requirements and Test Manager, Configuration Management Manager
Booz Allen Hamilton
01.2000 - 12.2017
B.S. - Psychology
University of Maryland
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<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform