MINTAE LIGHTBOURN
Glendale,CA
Summary
Seasoned Property Management Professional with over 10 years of expertise in real estate and community association management, adept at managing both residential and commercial properties. Proven track record in tenant relations, lease administration, and budget management has consistently optimized operational efficiency. Strong leadership coupled with effective problem-solving skills has resulted in improved tenant satisfaction and retention rates.
Overview
4
4
years of professional experience
Work History
Mortgage Loan Advisor
Real Consultants Mortgage
Downey, CA
05.2023 - Current
- Established relationships with external partners such as realtors, builders, attorneys.
- Reviewed credit reports, appraisals, title documents, and other relevant paperwork to ensure accuracy of information.
- Attended industry conferences and seminars to stay abreast of new developments in the field.
- Identified valuable solutions for customers with credit problems.
- Analyzed property values using appraisal reports and comparable sales data.
- Advised clients on financial strategies to achieve their goals and future needs.
- Provide comprehensive support throughout all stages of the loan process.
- Cultivated professional relationships with both new and existing clients.
Mortgage Loan Officer
Rocket Mortgage
Glendale, CA
07.2021 - 12.2022
- Established and nurtured relationships with real estate agents and other industry professionals.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Utilized CRM systems to effectively manage client interactions and follow-ups.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Community Manager
MJS Properties
Glendale, CA
09.2020 - 02.2021
- Managed multiple property sites, directing team efforts.
- Directed financial management ensuring stable budgets for each location.
- Managed property-specific marketing and legal requirements.
- Oversee and optimize property operations.
- Prepared and submitted monthly tenant visit logs.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
Education
HIGH SCHOOL DIPLOMA -
GATES HIGH SCHOOL
06.2009
Some College (No Degree) -
Tacoma Community College
Tacoma, WASkills
- Loan Term Negotiation
- Sales
- Strong Emotional Insight
- Creative Problem Solving
- Proficient in Computer Skills
- Work order monitoring
- Tenant relations
- Lease administration
- Property accountability
- Occupancy management
- Compliance monitoring
- Mortgages and loans
Affiliations
- Acknowledged for commitment to respect, integrity, and exceptional customer service in corporate environments
- Leadership Role, Cirrus Asset Management, Washington - December 2017 to April 2019
Accomplishments
- Respect award- Property Management
- Integrity award-Property Management
- Perseverance award- Loan Origination
- Customer service award-Property Management
Timeline
Mortgage Loan Advisor
Real Consultants Mortgage
05.2023 - Current
Mortgage Loan Officer
Rocket Mortgage
07.2021 - 12.2022
Community Manager
MJS Properties
09.2020 - 02.2021
HIGH SCHOOL DIPLOMA -
GATES HIGH SCHOOL
Some College (No Degree) -
Tacoma Community College
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