Mintoria Webb
Lilburn,GA
Overview
16
16
years of professional experience
Work History
Apartment Leasing Consultant
Dayrise Residential
Lilburn, GA
02.2023 - Current
- Hired, trained, and supervised staff including, Assistant Managers, Leasing Consultants, and Maintenance Staff
- Ensured timely occupancy of vacant units while maintaining quality residents
- Determined potential resident's eligibility under section 42 of the Internal Revenue Code
- Composed business correspondence and a variety of promotional materials
- Planned budgets
- Prepared monthly reports (i.e
- Rent increases, deposits, budget expenses)
- Processed certifications to be generated through HUD via TRACS
- Planned and supervised community events
- Participated in the interviewing and screening of new employees
- Assisted in maintaining physical asset of property
- Prepared qualitative and quantitative reports for Federal, state and local agencies
- Maintained property budget
- Served as a liaison between contracted companies and owners
- Managed accounts and files
- Processed move ins/outs and certifications
- Conducted staff meetings, timely performance evaluations and administered necessary personnel actions
- Maintained records on all aspects of management activity on a daily, weekly and monthly basis
- Data entry of A/R - A/P
- Worked with diverse organizations and training centers to provide the most effective resources to community families
- Implemented policies/procedures to maintain resident communications, complaints, and service requests
- Collected monthly income, remained within budgetary guidelines for expenses; negotiated prices with vendors and scheduled vendor's work onsite, reviewed and approved purchase orders, invoices and billing
- Ensured make ready units were walked and available within 3 days of move out
- Prepared office for community audit and complete weekly payroll
- Ensured rents were collected, posted in a timely manner, and submitted all invoices to corporate office
- Increased revenue by preparing and conducting innovative marketing ideas
- Maintained occupancy of 90% while hitting the highest income for the properties ever
- Conducted unit inspections
- Represented management in Failure to Pay Rent suits.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
Concierge Manager
NFC Amenity Management
Atlanta
09.2017 - 07.2021
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Conducted competitive research to understand best practices and potential differentiators.
- Implemented and developed ticketing support and phone systems.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Property Manager/Assistant Manager
Sunshine Property Management
Fairburn
09.2015 - 09.2017
- Supervised a leasing team of 4, to ensure maximum occupancy and exceptional high renewal rates
- Processed and approved files for move in according to state and local agency requirements
- Ensured tenants met regulatory requirements for tenant income certification through various outreach efforts
- Assisted development staff in marketing and leasing of renovated apartment homes
- Supported audits for extensive community files
- Prepared and updated rent rolls to show status of compliance with LIHTC and project regulatory compliance
- Greeted applicants, residents and vendors
- Designed advertisement for curb appeal banners, magazines and property website
- Data entry of A/R - A/P.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Ensured make ready units are walked and ready for move-in
- Increased revenue by preparing and conducting innovative marketing ideas.
- Plan Residents functions and offsite marketing events.
- Prepared Monthly reports ( i.e rent increase, deposits,)
- Processed Move-in/ outs and certifications.
- Maintained Occupancy of 92% while hitting highest properties ever seen.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Property Manager
Grand Campus Living/Lincoln
01.2015 - 01.2015
- Managed a property with 92 units
- Responsible for all aspects of property management including leasing, tenant relations, maintenance, and budgeting.
Leasing Agent/ Manager's Assistant
Hammond Residential
01.2012 - 01.2014
- Assisted the property manager in leasing and managing a property with 660 units
- Prepared qualitative and quantitative reports for Federal, state and local agencies
- Maintained property budget
- Served as a liaison between contracted companies and owners
- Managed accounts and files
- Processed move ins/outs and certifications
- Conducted staff meetings, timely performance evaluations and administered necessary personnel actions
- Maintained records on all aspects of management activity on a daily, weekly and monthly basis
- Data entry of A/R - A/P.
Leasing Agent
JMG Realty
01.2012 - 01.2013
- Leased units in a property with 321 units
- Assisted potential residents in the application process and provided information about the property
- Conducted tours of the property and showcased available units
- Assisted in the preparation of lease agreements and move-in paperwork
- Handled resident inquiries and concerns
- Processed rental payments and maintained accurate records.
Leasing Manager/Marketing Manager
McCormack Baron Management
01.2008 - 01.2011
- Managed the leasing and marketing activities for a property with 738 units
- Developed and implemented marketing strategies to attract and retain residents
- Conducted market research and analyzed competition
- Oversaw the leasing team and ensured high occupancy rates
- Prepared and presented reports to management
- Managed resident relations and handled complaints
- Coordinated community events and promotions
- Managed accounts and files
- Processed move ins/outs and certifications
- Conducted staff meetings, timely performance evaluations and administered necessary personnel actions
- Maintained records on all aspects of management activity on a daily, weekly and monthly basis
- Data entry of A/R - A/P.
Education
Associate of Arts - Business Administration And Management
Ohio Christian University
Circleville, OH04.2021
Investor/Realtor Studies -
GMAC Real Estate School
01.2008
College Preparatory Studies -
Tri Cities High School
01.1998
Skills
- MS Office (Word, Excel, Access, Powerpoint, Project and Outlook)
- Windows NT, 98, XP and 2000
- Rent Roll
- AS400
- Yardi
- Esite
- MRI
- One site
- Pay Scan
- Event Planning
- Property Marketing
- Cash Handling
- Issue Escalation
- Resident Retention Programs
Property Manager Duties
- Community Associations
- Multi-site Management
- Residential Properties
- Apartments
- Sales Management
- Tenant Retention and Relations
- Concern Resolution
- Complaint Investigation
- Contractor Oversight
- Renovations
- Project Scheduling
- Monitoring and Auditing
- Preventive Maintenance
- Rent Collections
- 22 years of Property Management Experience
Timeline
Apartment Leasing Consultant
Dayrise Residential
02.2023 - Current
Concierge Manager
NFC Amenity Management
09.2017 - 07.2021
Property Manager/Assistant Manager
Sunshine Property Management
09.2015 - 09.2017
Property Manager
Grand Campus Living/Lincoln
01.2015 - 01.2015
Leasing Agent/ Manager's Assistant
Hammond Residential
01.2012 - 01.2014
Leasing Agent
JMG Realty
01.2012 - 01.2013
Leasing Manager/Marketing Manager
McCormack Baron Management
01.2008 - 01.2011
Associate of Arts - Business Administration And Management
Ohio Christian University
Investor/Realtor Studies -
GMAC Real Estate School
College Preparatory Studies -
Tri Cities High School