Min., Toye Allen, CA
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Practice Manager
Hope Inspires, LLC
02.2005 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Trained interns and newly hired team members on office procedures and computer systems.
- Developed close working relationships with the front office and back office staff.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Supervised a team of fifteen office personnel
- Supervised team of [Number] office personnel
Owner/Operator
CMHC Training Center
05.1999 - 08.2010
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and developed team members to build human capital.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Consulted with customers to assess needs and propose optimal solutions
- Assessed income and expenses and adapted plans to improve profit levels
- Responsible for twenty-five percent of the responsibility of board expense and reporting.
Education
Pembroke High School
Business Administration And Management
Shaw University
Raleigh, NCSocial Work
University of North Carolina At Charlotte
Charlotte, NCTheology
Virginia Union University
Richmond, VAAfrican American Studies
Hampton University
Hampton, VAAmerican Sign Language LVL 6
Fayetteville Technical Community College
Fayetteville, NCSkills
- File and record management
- Policy Development
- Practice management
- Referral management
- Strategic consulting
- Marketing
Certification
- [NACP] License -# N63-041-3248 2020-Current
- Fayetteville Technical College-ASL/1993-1997
- NC Licensed and Ordained Minister since 2008
- Mecklenburg Promise/ Crisis Training for Trauma Professionals 2008-2009
- DHHS/DAAS -Adult Care Home Community Advisory Committee-North Carolina Long-Term Care Ombudsman Program-2016 - Current
- State of North Carolina Notary Public until 2024
- PTSD Foundation of America-North Carolina since 2017
- NCCPSS-2014 until Current #2022-1859-01
- CPCC-Certification in Aging Studies
- CMPD-Citizens' Academy Graduate
- MCSO-Citizens' Academy Graduate
- CMPD-Homicide Support Group since 2012
- Indemnity Bond since 2015
- Hazelden Betty Ford Professional Training Programs 2006-Current
- NCVAN Trauma Response Training 2022
- OVCTTAC-Suicide Prevention/Victims w/Mental Health Issues
- Victims of Substance Abuse Training
- Human Trafficking
- Certified Victims' Practitioner/NOVA Since 2018-Current
Timeline
Practice Manager
Hope Inspires, LLC
02.2005 - Current
Owner/Operator
CMHC Training Center
05.1999 - 08.2010
Pembroke High School
Business Administration And Management
Shaw University
Social Work
University of North Carolina At Charlotte
Theology
Virginia Union University
African American Studies
Hampton University
American Sign Language LVL 6
Fayetteville Technical Community College
- [NACP] License -# N63-041-3248 2020-Current
- Fayetteville Technical College-ASL/1993-1997
- NC Licensed and Ordained Minister since 2008
- Mecklenburg Promise/ Crisis Training for Trauma Professionals 2008-2009
- DHHS/DAAS -Adult Care Home Community Advisory Committee-North Carolina Long-Term Care Ombudsman Program-2016 - Current
- State of North Carolina Notary Public until 2024
- PTSD Foundation of America-North Carolina since 2017
- NCCPSS-2014 until Current #2022-1859-01
- CPCC-Certification in Aging Studies
- CMPD-Citizens' Academy Graduate
- MCSO-Citizens' Academy Graduate
- CMPD-Homicide Support Group since 2012
- Indemnity Bond since 2015
- Hazelden Betty Ford Professional Training Programs 2006-Current
- NCVAN Trauma Response Training 2022
- OVCTTAC-Suicide Prevention/Victims w/Mental Health Issues
- Victims of Substance Abuse Training
- Human Trafficking
- Certified Victims' Practitioner/NOVA Since 2018-Current
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