MINTU ELSA ABRAHAM
Philadelphia,PA
Summary
Skilled IT service professional with 4.5 years of hands-on experience in critical technologies, specializing in Linux/Unix Administration, backend application monitoring, and system configuration
Overview
5
5
years of professional experience
1
1
Certification
Work History
Analyst- Application Operations
Allianz Technology SE
06.2021 - 03.2023
- Skilled in Change and Incident Management, deploying environments, managing L2 operations and ensuring system availability with Linux administration expertise.
- Experienced in Microfocus, Patrol, and ControlM administration, specializing in backend application monitoring and Linux server management.
Linux System Administrator
Syntrio Technologies Pvt Ltd
06.2018 - 06.2021
- Expertly troubleshoot web hosting issues including security, mail, DNS, Apache, database, and SSL management.
- Efficiently managed server operations, migrations, backups, and technical support for Linux servers,cPanel and WHMCS by ensuring high-level performance and customer satisfaction.
- Provided outstanding customer service to customers by assisting with basic support inquiries via email, live chat, and over the phone.
Education
Bachelor of Technology - Electronics and Communication -
College of Engineering Adoor
Skills
- Remote Technical Support
- Incident Management
- System Administration
- Help Desk Software
- Problem-Solving
- Customer Service
- Software Upgrades
- User Training
- Training Materials Development
Certification
Jira Fundamentals Badge - Atlassian University
DevOps Engineer -Edureka
Red Hat Certified Engineer (RHCE) – RHEL7, Certificate Number: 170-216-139
Timeline
Analyst- Application Operations
Allianz Technology SE
06.2021 - 03.2023
Linux System Administrator
Syntrio Technologies Pvt Ltd
06.2018 - 06.2021
Bachelor of Technology - Electronics and Communication -
College of Engineering Adoor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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