Miodrag Milutinović

1. Technical and Key Account Management
2. Serving as first point of contact for business banks from Halcom's portfolio
. Performing technical support, diagnostics and monitoring of banks' systems and services hosted and provided by Halcom on 3 markets
3. Upselling additional product and service features to business banks
4. Ensuring banks' stickness and retention
5. QA for group of products launched to end users on behalf of business banks
6. System performance and service availability analysis, reporting, billing
7. Coordinating deployments and releases with various relevant teams (DEV, QA, Project Management, BA, Product Management, etc.)
8. App builds, fixes, patches deployments and releases

1. In charge of acquisition of new customers with major turnover for purposes of ensuring banks' stickness
2. Working closely with Sales and Marketing teams to define strategy on lead generation in sales funnel
3. Helping define multimarket perspective for product (an integration layer featuring web services for purposes of transactional banking enhancement)
4. Standardising newly launched product internally

1. Providing Customer and Technical Support to end users via phone, web chat, email, remote support software or in person
2. Providing information
3. Servicing requests, implementing (installing) locally hosted solutions to end users
4. Acquisition of new customers for the multibank, multimarket centralised clearing house software featuring ERP-wise integration layer
5. Assistance in implementing and developing established training programs

* Received Extra-Mile Award by Halcom Group in 2021.