Miona Wilkins
Aubrey
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
UTHealth Houston
06.2025 - Current
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Answered up to 105 phone calls and messages for neurology, neurosurgery and ophthalmology, scheduling appointments, handling patient inquiries and routing calls.
- Managed complex scheduling software such as Epic and Microsoft excel to streamline appointment bookings and reduce patient wait times.
- Communicated with physicians and clinical staff using teams, Epic and outlook.
- Completing work queues to ensure information was entered correctly by other agents.
- Gathered demographic and insurance information to register patients for medical appointments.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
Medical Front Office Coordinator
US Dermatology Partners
03.2022 - 11.2024
- Used computer programs such as EHR, EMA and registration systems to schedule patients for routine and complex procedures.
- Checked and obtained patient insurance, identification, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing using medical coding.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered high volume telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with office management and medical staff to insure patient issues have quick resolutions.
Customer Service Representative
Allstate Insurance Co
02.2021 - 03.2022
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered high volume calls while providing customer care by responding to requests, assisting with product selection and collecting over the phone payments.
Administrative Assistant, Customer Service
Marriott International
01.2019 - 05.2020
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed high volume phone calls and email correspondence while providing professional customer service and handled incoming and outgoing mail and faxes.
- Collaborated with potential customers to ensure all inquiries regarding event space, meeting rooms and large number of hotel rooms are exceptionally met.
- Maintained a data entry log of call customers needs, requests and perspective hotels.
Hotel Front Desk Supervisor
Renaissance Hotel by Marriott
06.2017 - 01.2019
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Evaluated and promptly resolved lodging facility operational issues.
- Investigated customer concerns, complaints and/or requests, taking all steps to ensure a resolution is met.
Education
Associate of Science - Nursing
North Central Texas College
Denton, TX01-2027
Skills
- Coding
- Appointment management
- HIPAA compliance
- Insurance verification
- Medical billing
- Microsoft office
- Payment collection
- Patient scheduling
- Team leadership
- Train employees
- Customer service
- Critical thinking skills
- Patient confidentiality
- Scheduling
- Patient registration
Timeline
Patient Care Coordinator
UTHealth Houston
06.2025 - Current
Medical Front Office Coordinator
US Dermatology Partners
03.2022 - 11.2024
Customer Service Representative
Allstate Insurance Co
02.2021 - 03.2022
Administrative Assistant, Customer Service
Marriott International
01.2019 - 05.2020
Hotel Front Desk Supervisor
Renaissance Hotel by Marriott
06.2017 - 01.2019
Associate of Science - Nursing
North Central Texas College