Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

MIONCA YATES

Chicago,IL

Summary

Proven ability to foster collaboration and drive performance excellence, resulting in exceptional customer experiences and enhanced brand loyalty. Expertise in aligning processes with changing conditions to boost efficiency and profitability. Strong leadership skills in building relationships with customers, employees, and senior management. Background in neurodiverse instruction and classroom management, dedicated to creating inclusive learning environments and supporting educators with administrative tasks and supplemental instruction.

Overview

15
15
years of professional experience

Work History

Special Education Paraprofessional

CPS
Chicago, IL
09.2024 - Current
  • Assisted with transitioning from one activity to another throughout the day as needed by the student.
  • Encouraged independent thinking, problem solving, and self-advocacy skills among students.
  • Collaborated with teacher to develop personalized and successful learning strategies.
  • Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
  • Monitored student needs and supported mobility-restricted students.
  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.

Assistant Store Manager

Public Storage
10.2018 - 08.2020
  • Manage and rent self storage units, make sales goals
  • Manage property grounds, make collection calls.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Assistant Store Manager/HR

Beall's Outlet
01.2018 - 05.2019
  • Made sales goals, managed team of 15, customer service and credit card promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Store Manager

Charming Charlie
06.2017 - 03.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Operations Manager, Customer Experience

Crate & Barrel
09.2010 - 06.2015
  • Merchandising
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Developed systems and procedures to improve operational quality and team efficiency.

Education

High School Diploma -

Thornwood High School
South Holland, IL
04.2008

Some College (No Degree) -

Brown Mackie College
Merrillville, IN

Skills

  • Responding to customers inquiries and resolving all problems while ensuring delivery of excellent customer service fast and accurately
  • Nurturing relationships with clients, superiors, coworkers, and all business professionals
  • Training and coaching new employees to improve performance and productivity levels
  • Sales Expertise
  • Goals and Performance
  • Staff Management
  • Employee Scheduling
  • Sales and Marketing
  • Highly motivated, quick learner, and committed team player with strong work ethics
  • Intermediate skills in Microsoft Word, Excel, Spreadsheet, Powerpoint, EMR software
  • Behavioral intervention
  • Classroom management
  • Training development
  • Team building
  • Learning disabilities support

Additional Information

Highly qualified and result-driven professional, demonstrating solid interpersonal, communication, and problem solving skills. Adopt at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing performance. Currently seeking a position which will utilize all skills, and areas of expertise as followed: - Customer Service - Administrative Support - Patient Confidentiality - Office Administration - Schedule Management - Inventory Management

Timeline

Special Education Paraprofessional

CPS
09.2024 - Current

Assistant Store Manager

Public Storage
10.2018 - 08.2020

Assistant Store Manager/HR

Beall's Outlet
01.2018 - 05.2019

Store Manager

Charming Charlie
06.2017 - 03.2018

Operations Manager, Customer Experience

Crate & Barrel
09.2010 - 06.2015

High School Diploma -

Thornwood High School

Some College (No Degree) -

Brown Mackie College
MIONCA YATES