Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miosoti Guash

Marlton,NJ

Summary

Successful customer service professional with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

9
9
years of professional experience

Work History

Administrative Assistant/ Customer Care Representative

Advance Scale
Lindenwold, NJ
11.2021 - 02.2022
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained customer agreements/contracts
  • Maintained and managed customer files and databases.
  • Communicated with clients regarding account services, statements, and balances.
  • Navigated multiple computer systems and applications to find information.
  • Assisted call-in customers with questions and orders
  • Provided translation assistance for Spanish-speaking customers and Employees..
  • Scheduled appointments and conducted follow-up calls to customers.

Patient Service Representative

Jefferson Health
Cherry Hill, NJ
08.2018 - 04.2021
  • Scheduled appointments and conducted follow-up calls to customers.
  • Explained plans for treatment and payment options.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Provided translation assistance for Spanish-speaking customers and Employees.
  • Facilitated communication between patients and various departments and staff.
  • Developed and maintained courteous and effective working relationships.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Call Center Representative

Code Green Solar
Berlin, NJ
01.2018 - 08.2018
  • Answered and responds to incoming calls from active and prospective customers
  • Scheduled customer consultations, installments and maintenance appointments
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Assisted in developing and maintaining training materials to aid teams
  • Trained new agents
  • Educated potential customers on our products and ability to answer all customer questions and concerns, following department and company guidelines.
  • Educated customers on company systems, form completion and access to services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided translation assistance for Spanish-speaking customers and Employees.

Secretary

Providence Pediatric Medical Daycare Aide
Camden, NJ
06.2012 - 05.2018
  • Provided caring environment for children with special needs.
  • Established and maintained effective communication and professional relationship with clients, family members, and co-workers.
  • Maintained confidentiality regarding client information.
  • Provided translation assistance for Spanish-speaking customers and Employees.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Observed and reported any changes in client's mental, physical, or emotional condition or home situation to immediate supervisor.
  • Provided clean, safe, and healthy environment for clients and family members and provided light housekeeping tasks including laundering of client's garments and linens.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Education

NJ Associate of Early Developmental Certificate - Early Childhood Education

CAMDEN COUNTY COMMUNITY COLLEGE
Blackwood, NJ
05.2018

Medical Assistant Diploma -

Harris School of Business
Voorhees Township, NJ
05.2012

High School Diploma -

Palmyra High School
Palmyra, NJ
06.2010

Skills

    • Bilingual
    • Data Entry and Maintenance
    • Understanding Customer Needs
    • Issue and Complaint Resolution
    • Courteous with Strong Service Mindset
    • Multitasking and Prioritization
    • Customer Data Confidentiality
    • Customer Retention Strategies
    • Creative Problem Solving
    • Building Customer Trust and Loyalty
    • Upselling Products and Services
      • Document and Records Management
      • Multi-Line Phone Systems
      • Invoice Preparation and Processing
      • Administrative and Office Support
      • Cultural Awareness and Sensitivity
      • Excellent Attention to Detail
      • Inbound and Outbound Calling
      • Time Management
      • Team-Oriented and Cooperative
      • Microsoft Office Suite

Timeline

Administrative Assistant/ Customer Care Representative

Advance Scale
11.2021 - 02.2022

Patient Service Representative

Jefferson Health
08.2018 - 04.2021

Call Center Representative

Code Green Solar
01.2018 - 08.2018

Secretary

Providence Pediatric Medical Daycare Aide
06.2012 - 05.2018

NJ Associate of Early Developmental Certificate - Early Childhood Education

CAMDEN COUNTY COMMUNITY COLLEGE

Medical Assistant Diploma -

Harris School of Business

High School Diploma -

Palmyra High School

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