Miosotis Diana Villa
Buffalo
Summary
Personable and highly organized professional with a strong foundation in administrative practices and meticulous record-keeping. Proficient in data entry systems and document management, ensuring accuracy and efficiency in all tasks. Committed to maintaining data integrity while actively contributing to streamlined workflow processes. A proactive approach to problem-solving enhances team collaboration and supports organizational goals.
Overview
13
13
years of professional experience
Work History
Personal Care Aide
Public Partnership Home Care, LLC
03.2024 - 11.2025
- Monitored and documented client health status, ensuring timely communication with healthcare professionals.
- Developed personalized care plans in collaboration with families to address individual needs and preferences.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Digital Navigator
Evergreen Goodwill
01.2022 - 06.2023
- Collaborated with community partners to enhance service delivery and outreach initiatives.
- Provided digital resources to low-income clients, as well as provided basic computer training, familiarizing clients with hardware components and how to work with different Google applications related to the Goodwill Connect Program.
- Translated from English into Spanish and vice versa for Goodwill Teachers.
Claims Analyst
Aither Health
01.2021 - 01.2022
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Documented information gathered in field and uploaded data to company database for efficient processing using in house software.
- Processed medical claims.
- Possessed returned mail and redirected to appropriate departments.
Claims Processor
United Healthcare
01.2019 - 01.2021
- Processed medical claims efficiently, ensuring compliance with industry regulations and company policies.
- Reviewed claim submissions for accuracy, identifying discrepancies and resolving issues promptly.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
Document Management Associate
Acara Solutions
01.2017 - 01.2019
- Increased overall productivity by promptly addressing any issues or discrepancies within the document management system.
- Conducted routine data entry and document management tasks.
- Boosted overall productivity by quickly resolving issues or discrepancies within the document management system.
- Collected, barcode, and sorted several documents, as well as prepared them for imaging using various in-house software.
Examiner Spanish Speaking
Erie County Department of Social Services
01.2016 - 01.2017
- Evaluated client eligibility for assistance programs, ensuring compliance with regulations and policies.
- Conducted comprehensive case reviews, identifying discrepancies and implementing corrective actions to enhance accuracy.
- Advocated for clients by providing resources and referrals, improving access to necessary services in the community.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
Flexible Benefits Administrator
P & A Group
01.2013 - 01.2016
- Administered employee benefits programs, ensuring compliance with regulations and organizational policies.
- Coordinated open enrollment processes, providing support and guidance to employees regarding benefit options.
- Managed claims processing, resolving issues and discrepancies to maintain accuracy in benefit administration.
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
Education
Bachelor of Science - Business Administration
Medaille College
Associate in Applied Science - Computer Information Systems
Erie Community College
Skills
- Proficient in Microsoft Office applications
- Organizational skills
- Service excellence
- Effective communication
- Experience in integrating systems
- Detail-oriented data management
- Administrative support
- Analytical problem solving
- Fluent in Spanish and English
- Proficient in Google Documents
- Patient-centered care
- Household organization
- Efficient meal planning
- Emotional assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Care Aide
Public Partnership Home Care, LLC
03.2024 - 11.2025
Digital Navigator
Evergreen Goodwill
01.2022 - 06.2023
Claims Analyst
Aither Health
01.2021 - 01.2022
Claims Processor
United Healthcare
01.2019 - 01.2021
Document Management Associate
Acara Solutions
01.2017 - 01.2019
Examiner Spanish Speaking
Erie County Department of Social Services
01.2016 - 01.2017
Flexible Benefits Administrator
P & A Group
01.2013 - 01.2016
Associate in Applied Science - Computer Information Systems
Erie Community College
Bachelor of Science - Business Administration
Medaille College