Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Miozoties Arroyo

Fort Myers,FL

Summary

Veterinary professional with comprehensive background in handling emergency situations and providing critical care for animals. Known for quick decision-making and effective treatment strategies. Collaborates seamlessly with veterinary teams and adapts to dynamic environments, showcasing proficiency in diagnostic techniques and client relations.

Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Emergency Veterinary Technician

NVA
03.2021 - Current
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
  • Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
  • Collaborated with the veterinary team in emergency situations, providing critical support to stabilize patients quickly and effectively.
  • Administered medications to animals in treatment and documented changes in condition.
  • Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate

VidaCann
06.2020 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Exit Booth Agent

ENTERPRISE CAR RENTALS
02.2019 - 04.2020
  • Responds to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or the status of rentals
  • Ensures all contracts are connected to rental vehicles before exit
  • Handles 100+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
  • Performs vehicle checks body damage and/or other issues
  • Maintains an 89% customer satisfaction rating with Tri-brand practices (Alamo, Enterprise, and National)
  • Ensured compliance with local laws and regulations when verifying required documents from renters before releasing vehicles.

Barista/Trainer

Starbucks
01.2015 - 01.2019
  • Followed procedures for proper beverage and food handling and preparation
  • Trained new employees on store procedures, corporate branding, and best practices
  • Maintained lobby, bathroom, and work stations for cleanliness and organization
  • Placed orders, and received/processed payments using POS systems
  • Performed inventory monitoring and ordering
  • Acted as mediator when necessary, helping to resolve customer concerns

Veterinary Technician

SOUTHWEST FLORIDA VETERINARY SPECIALISTS
01.2015 - 01.2018
  • Worked as a jack-of-all-trades veterinary technician
  • Cleaned kennels, washed dishes, washed laundry, and fed animals
  • Preformed Physical Exams and practiced proper restraint
  • Assisted veterinarian during surgery and other procedures
  • Prepped animals for surgical procedures
  • Intake and recording of patient case histories

Education

Associate of Science - Veterinary Technology

Heritage Institute
Fort Myers, FL
06-2017

High School Diploma - undefined

East Lee County High School

Skills

  • Bilingual: English and Spanish
  • Customer Relationship Management
  • New Hire Training
  • Effective Communication
  • Conflict Resolution
  • EZYVet Software
  • Animal and Human CPR
  • Monthly bonus holder for Exponential Customer service with Alamo
  • Venipuncture techniques
  • IV catheter placement
  • Client communication
  • Patient monitoring
  • Customer service
  • Critical thinking
  • Active listening
  • Data entry

Accomplishments

  • Collaborated with NVA/Ethos in the development of Hospital Culture.
  • Used Microsoft Excel to develop budget tracking spreadsheets.
  • Completed a 15 week Customer Service Rep certification program.
  • Cultural Ambassador for the year 2024 encouraging unity, mental health, and togetherness as a team.

Certification

  • Certified Customer Service Representative, NVA Compassion First - 2023

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Emergency Veterinary Technician

NVA
03.2021 - Current

Sales Associate

VidaCann
06.2020 - 05.2022

Exit Booth Agent

ENTERPRISE CAR RENTALS
02.2019 - 04.2020

Barista/Trainer

Starbucks
01.2015 - 01.2019

Veterinary Technician

SOUTHWEST FLORIDA VETERINARY SPECIALISTS
01.2015 - 01.2018

High School Diploma - undefined

East Lee County High School

Associate of Science - Veterinary Technology

Heritage Institute

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