Miquala Purscell
Gorham,KS
Summary
Driven by a passion for excellence and a diverse background in customer service and legal support, I honed my legal research and client communication skills at Strongpoint Law Firm. My experience spans from enhancing guest satisfaction at The Lodge at Russell to managing a team at Fork That Bakery, demonstrating leadership and a commitment to quality service. Professional with robust understanding of legal principles and procedures, prepared to contribute effectively in legal setting. Known for meticulous attention to detail and effective collaboration with team members to ensure accurate and timely results. Possesses strong analytical skills and adaptability to meet changing demands in fast-paced environment.
Overview
3
3
years of professional experience
Work History
Legal Intern
Strongpoint Law Firm
10.2024 - Current
- Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
- Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
- Reviewed legal information and proofed documentation for errors.
- Organized legal filing system to maximize efficiency.
Hotel Desk Clerk
The Lodge at Russell
05.2024 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintained a clean and inviting reception area, creating a positive first impression for guests upon arrival at the hotel.
- Assisted guests with reservations, making necessary adjustments to accommodate special requests.
- Coordinated with maintenance staff to address any reported issues or general upkeep tasks efficiently.
Barista
Clive's Staples
08.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Manager
Fork That Bakery
09.2021 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Criminal Justice
Sterling College
Sterling, KS05-2025
Skills
- Legal Research
- Client Communication
- Research
- Data Entry
Timeline
Legal Intern
Strongpoint Law Firm
10.2024 - Current
Hotel Desk Clerk
The Lodge at Russell
05.2024 - Current
Manager
Fork That Bakery
09.2021 - 09.2023
Barista
Clive's Staples
08.2021 - Current
Bachelor of Science - Criminal Justice
Sterling College
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