Miquan Hall
Irving,TX
Summary
Professional hospitality expert known for high standards and result-driven approach. Adept at anticipating guest needs and delivering seamless experiences. Valued for team collaboration and adaptability in dynamic environment with strong customer service and multitasking skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge Officer
GardaWorld Security
05.2022 - Current
- Streamlined check-in procedures for improved efficiency and reduced wait times for guests.
- Assisted with event planning and coordination, contributing to the success of various on-site functions.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Maintained a welcoming atmosphere by greeting visitors and providing personalized assistance upon arrival.
- Conducted regular inspections of public areas within the property, reporting maintenance concerns as needed for prompt resolution.
- Organized transportation arrangements for guests, ensuring punctuality and convenience during their stay.
Security Site Supervisor
Smith Security
04.2019 - 08.2022
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Managed team schedules to provide effective security coverage for building needs.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Performed routine maintenance checks on security equipment to ensure functionality and readiness.
Security Officer
Allied Universal
03.2018 - 12.2019
- Implement comprehensive security strategies to safeguard premises and personnel, employing advanced surveillance techniques and access control protocols
- Conduct thorough investigations into security breaches and incidents, compiling detailed reports and evidence for legal proceedings
- Enforce rigorous compliance with regulatory standards and industry best practices, ensuring optimal security posture at all times
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Completed full building and grounds patrols to spot and investigate concerns.
Hospital Security Guard
Methodist Dallas Medical Center
02.2015 - 03.2018
- Actively participated in drills simulating emergency scenarios aimed at improving overall preparedness and response capabilities.
- Conducted risk assessments throughout the facility, pinpointing vulnerable areas for increased surveillance efforts.
- Ensured adherence to privacy regulations by respecting patient confidentiality while performing daily duties.
- Managed access control systems, ensuring only authorized individuals entered restricted areas of the facility.
- Provided a safe environment for patients, staff, and visitors through diligent observation and enforcement of hospital policies.
- Provided excellent customer service when interacting with patients, visitors, and staff alike.
- Maintained order during high-stress situations such as medical emergencies or evacuations, keeping all parties calm and informed.
Education
BBA - Business Administrator
Morehouse College
Atlanta, GA05-2022
Skills
- Proficient in security operations and risk management
- Advanced investigative techniques and evidence collection
- Expertise in property damage assessment and claims adjudication
- Strong negotiation and conflict resolution skills
- Excellent communication and stakeholder management abilities
- In-depth knowledge of regulatory compliance and industry standards
- Detail-oriented mindset
- Multitasking proficiency
- Event planning experience
- Time management expertise
- Local Area Knowledge
- Discretion and Confidentiality
Certification
- Security License
- Adjuster License
Hobbies and Interests
Passionate about leveraging my skills and experience to contribute to the success of a dynamic organization in the security and insurance sectors.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Concierge Officer
GardaWorld Security
05.2022 - Current
Security Site Supervisor
Smith Security
04.2019 - 08.2022
Security Officer
Allied Universal
03.2018 - 12.2019
Hospital Security Guard
Methodist Dallas Medical Center
02.2015 - 03.2018
- Security License
- Adjuster License
BBA - Business Administrator
Morehouse College
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