Miquasa Ansley
GA
Summary
Dynamic college student with a concentration in Information Systems, skilled in technical support and problem-solving. Enhanced customer experiences through tailored device solutions and effective account management. Proven track record in closing sales and maintaining valuable records, consistently meeting performance targets while fostering strong customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Metro by T-Mobile - CT Wireless
Monroe, GA
12.2021 - Current
- Provided a personalized experience for each customer to help guide their choices in devices that best suit their preferences.
- Assisted customers with technical account support, including password resets, account updates (address, billing cycle, autopay, etc.), and device troubleshooting (network resets and SIM changes).
- Developed strong problem-solving skills, customer service expertise, and experience explaining technical information effectively.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained detailed records of account changes and support interactions to ensure accuracy and security.
- Reviewed monthly performance against targets set by our management team.
Education
BBA - Management Information Systems
Georgia Gwinnett College
Lawrenceville, GA05-2028
High School Diploma -
Monroe Area High School
Monroe, GA05-2020
Skills
- Technical support and troubleshooting
- Sales strategy
- Device setup and configuration assistance
- Problem solving
- Account management and security updates
- Closing sales
- Customer experience enhancement
- Attention to detail
Affiliations
- Language learning (Currently self-learning Korean)
Certification
- Certification in 'Digital Marketing&E-Commerce
Timeline
Sales Representative
Metro by T-Mobile - CT Wireless
12.2021 - Current
BBA - Management Information Systems
Georgia Gwinnett College
High School Diploma -
Monroe Area High School
Similar Profiles
Elvin MartinezElvin Martinez
Retail Store Manager at Metro By T-Mobile CT WirelessRetail Store Manager at Metro By T-Mobile CT Wireless
Pj CrainPj Crain
Sales Associate at DF Wireless - Metro By T-Mobile Authorized DealerSales Associate at DF Wireless - Metro By T-Mobile Authorized Dealer
James CertucheJames Certuche
Store Manager at Mad Wireless Metro By T-MobileStore Manager at Mad Wireless Metro By T-Mobile
Harrison RaftHarrison Raft
Security Force Guard (MOS 8152) at Marine Corps Security Forces – Kings Bay Naval Submarine BaseSecurity Force Guard (MOS 8152) at Marine Corps Security Forces – Kings Bay Naval Submarine Base
Terri Nichole BrownTerri Nichole Brown
Resident Care Coordinator at The Cambridge Assisted LivingResident Care Coordinator at The Cambridge Assisted Living