MiQueen Cook
Kansas City,KS
Summary
Over seven years of experience in carrying out administrative and receptionist responsibilities, customer service, and data entry. Over two years experience supervising and training employees, and handling confidential information. An ambitious and reliable employee who is organized and works efficiently with a high level of professionalism. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
AssistRx
Kansas City, KS
08.2025 - Current
- Coordinated patient appointments and ensured timely follow-ups.
- Facilitated communication between healthcare providers and patients.
- Managed patient data using electronic health record systems.
- Collaborated with interdisciplinary teams to optimize patient care.
- Resolved patient inquiries and provided support throughout the care process.
- Maintained compliance with healthcare regulations and company policies.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Sales Associate
LendNation
Kansas City, KS
03.2024 - 03.2025
- Assisted customers with filling out loan applications, ensuring complete data was provided
- Accurately entered customer information into the company database system, reducing customer information errors
- Responsible for daily opening the store on time, with a 100% attendance rate
- Oversaw the money exchange to ensure employees had the amount needed for the day and balanced the money drawer daily
- Made courtesy, collection and past due calls, increasing payments collected on past due accounts
- Collaborated with team members to enhance sales strategies.
- Participated in training sessions to improve product knowledge.
- Handled cash transactions and managed point-of-sale systems efficiently.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Pharmacy Tech
CVS pharmacy
11.2022 - 02.2024
- Optimized customer service by proactively contacting customers for prescription refills
- Resolved high prescription costs and insurance issues, enhancing patient trust
- Contributed to team efforts, resulting in improved pharmacy operations
- Provided strong customer service, assisting with prescription inquiries and insurance concerns
- Contributed ideas to improve pharmacy workflow, reducing wait times and enhancing customer satisfaction
- Collaborated with healthcare providers to ensure seamless prescription processing
- Eagerly embraced new technologies to improve prescription accuracy and patient safety
- Maintained meticulous records, surpassing regulatory compliance standards
- Processed and filled prescriptions accurately for diverse customer needs.
- Assisted pharmacists with medication management and patient consultations.
- Managed inventory levels and restocked medications as needed.
- Operated pharmacy software for prescription verification and record keeping.
- Educated patients on medication usage, side effects, and storage requirements.
- Collaborated with healthcare professionals to ensure seamless patient care.
- Maintained compliance with state and federal pharmacy regulations consistently.
Commercial Account Manager
Communicator, Infocision
Florida
01.2022 - 10.2022
- Company Overview: work from home
- Processed customer payments efficiently
- Managed customer accounts, ensuring optimal service and retention
- Strategized effective cost-reduction plans for customers, strengthening brand loyalty and trust
- Provided exemplary customer support, resolving issues and elevating the service experience
- Analyzed customer needs to offer personalized solutions, significantly improving satisfaction rates
- Work from home
- Developed strategic account plans to align services with client needs.
- Coordinated cross-functional teams to deliver solutions for client challenges.
- Analyzed market trends to identify opportunities for account growth.
- Analyzed customer feedback and identified opportunities for improvement.
- Identified areas where additional training is needed among team members handling customer accounts.
- Assisted clients with completing claim requests, facilitated prompt response from carriers and followed up with claim status.
Sales Representative
Cricket Wireless
Kansas City, KS
08.2020 - 01.2022
- Analyzed customer bills for accuracy, identifying discrepancies
- Boosted customer satisfaction by skillfully resolving billing issues and efficiently processing payments
- Enhanced team efficiency by streamlining callback schedules and customer information verification processes
- Fostered positive customer relationships by promptly addressing complaints to securing customer loyalty
- Implemented a novel approach to handling inquiries, significantly reducing response times and improving service quality
- Assisted customers in selecting mobile plans and devices to meet their needs.
- Managed inventory levels and ensured stock availability for customer purchases.
- Educated customers on product features and promotions to enhance sales opportunities.
- Processed transactions efficiently using point-of-sale systems and payment processing tools.
- Collaborated with team members to maintain a positive work environment and customer experience.
- Resolved customer inquiries and concerns promptly to ensure satisfaction and loyalty.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained accurate records of all sales and prospecting activities.
Receptionist
The KC Center Rehabilitation and Healthcare
Kansas City, KS
05.2019 - 06.2020
- Provided a positive first impression of the organization to potential clients and guests.
- Complied with procedures, rules, and regulations on keeping a safe, clean reception area.
- Documented and communicated various patient actions and irregularities to meet continuous patient needs.
- Maintained meticulous records, contributing to the facility's operational excellence.
- Implemented new greeting protocols to boost visitor satisfaction
- Provided exceptional assistance to guests, reinforcing the facility's commitment to care.
- Answered phone calls, directing inquiries to appropriate staff members promptly.
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Maintained patient confidentiality while handling sensitive information daily.
- Assisted with administrative tasks, including filing and data entry consistently.
- Coordinated communication between medical staff and patients effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Education
Associate of Applied Science - Medical Assistant
School of Phlebotomy
Kansas City, MO11-2025
High school diploma -
J C Harmon High School
Kansas City, KS05.2017
Skills
- Front desk
- Exceptional Customer Service
- Phone reception
- Multi-line phone systems
- Time management
- Public health
- Organizational skills
- Conflict management
- Office experience
- Patient service
- Patient interaction
- Pharmacy technician experience
- Research and Data Report Preparation
- Strong Problem Solving Skills
- Management
- Documentation review
- Team development
- Patient care
- Excellent Communication Skills
- Microsoft Office
- Power Point
- Patient observation
- Greeting customers
- Marketing
- Administrative experience
- Experience with children
- Computer skills
- Retail Sales
- Data entry
- Managing Financial Account
- Communication skills
- Microsoft Word
- Extensive Office Support
- Patient care coordination
- Electronic health records
- Customer service
- Compliance management
- Data entry accuracy
- Appointment scheduling
- Critical thinking skills
- Patient confidentiality
- Process improvements
- HIPAA compliance
- Patient documentation
- Meeting preparation
- Patient records management
- Attention to detail
- Filing and recordkeeping
- Patient relations
- Performance improvement
- Claims processing
- Database coordination
- Goal setting
- Monitoring tools
- Healthcare system navigation
Certification
- Pharmacy Technician License, 11/01/23, 11/01/24
- Certified Medical Assistant
- Pharmacy Intern License
- Pharmacy Technician Certification
- Registered Pharmacy Technician
- Food Handler Certification
Timeline
Patient Care Coordinator
AssistRx
08.2025 - Current
Sales Associate
LendNation
03.2024 - 03.2025
Pharmacy Tech
CVS pharmacy
11.2022 - 02.2024
Commercial Account Manager
Communicator, Infocision
01.2022 - 10.2022
Sales Representative
Cricket Wireless
08.2020 - 01.2022
Receptionist
The KC Center Rehabilitation and Healthcare
05.2019 - 06.2020
Associate of Applied Science - Medical Assistant
School of Phlebotomy
High school diploma -
J C Harmon High School