Miquela Gaines
Customer Service Representative
Vallejo,Ca
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Associate
Wal-Mart Supercenter
Oakland, CA
11.2007 - 01.2016
- Reviewed account and service histories to identify trends and issues.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Customer Service Associate
Walmart Money Center
Oakland, CA
11.2007 - 07.2023
- Consulted with customers regarding Check Cashing, Money Transfer needs, addressing bill payments concerns.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
Education
High School Diploma -
SERRA ADULT SCHOOL
RICHMOND, CA06.1995
Associate of Science - Social Sciences Education
Solano Community College
Fairfield, CA 01.2022 - Current
DIPLOMA - ALCOHOL AND DRUG COUNSELING
INTERCOAST COLLEGES
Fairfield, CA09.2014
Skills
- Multi-line phone talent
- Complaint resolution
- Report preparation
- Key holder experience
- Money handling abilities
- Key stakeholder relationship building
- Account management
- Recordkeeping strengths
- Stocking and replenishing
- Order fulfillment
Timeline
Associate of Science - Social Sciences Education
Solano Community College
01.2022 - Current
Customer Service Associate
Wal-Mart Supercenter
11.2007 - 01.2016
Customer Service Associate
Walmart Money Center
11.2007 - 07.2023
High School Diploma -
SERRA ADULT SCHOOL
DIPLOMA - ALCOHOL AND DRUG COUNSELING
INTERCOAST COLLEGES
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