Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miquella Maestas

Santa Fe

Summary

Dynamic customer service professional with a strong work ethic and exceptional communication skills, honed at Las Soleras Senior Living. Proven ability to enhance guest experiences through effective problem-solving and multitasking. Recognized for fostering relationships and maintaining high satisfaction ratings, while efficiently managing cash handling and reservations.

Overview

6
6
years of professional experience

Work History

Concierge

Las Soleras Senior Living
08.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Cashier/Sales Associate

Ross Dress for Less
11.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Server

Las Soleras Senior Living
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Personal Shopper

Walmart
05.2019 - 11.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.

Parking Attendant

Michaels Valet
11.2018 - 01.2020
  • Answered general questions about parking fees, facilities, and directions.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
  • Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
  • Kept parking lot usage orderly by enforcing parking regulations.
  • Monitored parking space availability to direct customers to open spots quickly.
  • Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
  • Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.

Education

High School Diploma - General Studies

Capital High
Santa Fe
05.2020

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Guest services
  • Telephone etiquette
  • Team player mentality
  • Exceptional communication
  • Guest experiences
  • Administrative support
  • Cash handling
  • Reservations management
  • Problem-solving

Timeline

Concierge

Las Soleras Senior Living
08.2024 - Current

Server

Las Soleras Senior Living
08.2024 - Current

Cashier/Sales Associate

Ross Dress for Less
11.2021 - 05.2022

Personal Shopper

Walmart
05.2019 - 11.2021

Parking Attendant

Michaels Valet
11.2018 - 01.2020

High School Diploma - General Studies

Capital High

Similar Profiles

CREATE PROFILE
Miquella Maestas