Miquelle Dawson
Great Lakes,IL
Summary
Seeking full time as an Administrative Assistant I/II
Overview
12
12
years of professional experience
Work History
Rescue Funds Eligibility Technician
Tlingit & Haida Central Council
01.2023 - Current
- Reviewed applications to determine eligibility for various programs and services according to established criteria
- Conducted interviews with clients to collect information and verify accuracy of data on applications
- Entered client information and files into databases for further review and tracking
- Answered inquiries from clients regarding their applications, status updates, and general questions about the process
- Maintained accurate records of client information, programs, and decisions made on cases
- Processed applications in accordance with applicable regulations, policies, and procedures for economic assistance
- Coordinated with other departments to promote prompt processing of client applications
- Maintained confidential documentation to prevent data compromise and comply with HPAA regulations.
Paralegal (Intake Specialist)
Great Virtual Works
01.2017 - 12.2018
- Answered and logged incoming inquiries via phone, fax and email
- Conducted initial intake to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information
- Created and updated case management and client account databases
- Responded to client calls and inquiries to deliver applicable information
- Processed closing documents and transactional documents for legal review
- Maintained client files according to established protocols.
Administrative Specialist I
King County Courthouse
03.2015 - 09.2015
- Developed and maintained filing systems for payroll and personnel files
- Performed data entry tasks in an accurate and timely manner
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately
- Handled confidential documents in a secure manner while ensuring privacy regulations were met
- Processed incoming mail daily; sorted mail into appropriate categories for distribution or filing purposes
- Provided administrative support to department staff, including scheduling appointments and organizing meetings
- Maintained contact list of vendors, customers and other stakeholders as required by the organization’s policies.
Receptionist
Laurel Oaks Animal Hospital
04.2014 - 12.2014
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers, and other visitors
- Maintained a neat reception area by organizing materials and tidying up furniture
- Performed data entry tasks into various computer systems accurately and promptly
- Maintained an organized filing system of confidential client information in accordance with company policy.
Receptionist
Valley Medical Care
07.2012 - 08.2013
- Greeted visitors entering establishment to determine nature and purpose of visit
- Maintained daily calendars, set appointments with clients, and planned daily office events
- Updated and recorded customer or client information to maintain accounts
- Processed payments and updated accounts to reflect balance changes
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Bachelor of Science in Psychology -
Arizona State University
03.2024
Associate of Arts in Psychology -
University of Phoenix
06.2019
High School Diploma -
Juneau Douglas High School
05.2010
Skills
- I am a hard-working individual with strong communication skills, great phone etiquette, very organized and have excellent customer service skills I am a very attentive learner and pay strong attention to detail I follow work orders in a positive manner and possess the ability to keep information strictly confidential
Timeline
Rescue Funds Eligibility Technician
Tlingit & Haida Central Council
01.2023 - Current
Paralegal (Intake Specialist)
Great Virtual Works
01.2017 - 12.2018
Administrative Specialist I
King County Courthouse
03.2015 - 09.2015
Receptionist
Laurel Oaks Animal Hospital
04.2014 - 12.2014
Receptionist
Valley Medical Care
07.2012 - 08.2013
Bachelor of Science in Psychology -
Arizona State University
Associate of Arts in Psychology -
University of Phoenix
High School Diploma -
Juneau Douglas High School