Miquolet Meska
Salina,Kansas
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Hardworking and passionate job seeker with strong organizational skills eager to secure emplyment. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
General Manager
JRI Management
Salina, KS
08.2010 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
County Clerk Assistant
Ness County Clerk's Office
Ness City, KS
08.2008 - 07.2010
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Recognized issues prior to escalation and applied appropriate techniques for effective resolution.
- Edited documents to keep company materials free of grammar errors.
Associate, Cashier, Service Desk, Deli, Crafts
Walmart
Hays, Kansas
06.2005 - 06.2007
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Restocked and organized merchandise in front lanes.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Educated new hires on company policies and procedures by designing and developing training program.
- Answered questions about store policies and addressed customer concerns.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Helped customers complete purchases, locate items and join reward programs.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maximized customer interactions by promptly identifying needs and wants.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Assistant Manager
Montana Mike's Steakhouse
Colby, KS
10.2000 - 06.2005
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Monitored security and handled incidents calmly.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
Bachelor of Arts - Art And Education
Fort Hays State University
Hays, KS05.2012
Associate of Arts - Education
Colby Community College
Colby, KS05.2002
Skills
- Financial Statement Review
- Quality Assurance
- Performance Assessment
- Decision Making
- Staff Scheduling
- Sales Promotion
- Supplier Monitoring
- Cost Reduction
- Program Optimization
- Goal Setting
- Employee Motivation
- Policy Development and Enforcement
- Originality and Creativity
- Records Organization and Management
- Training Management
- Recruitment and Hiring
- Sales Tracking
- Team Leadership
- Administrative Management
- Inventory Tracking and Management
- POS Terminal Operations
- Sales Coaching
- Money Handling
- Desktops, Laptops and Mobile Devices
Timeline
General Manager
JRI Management
08.2010 - Current
County Clerk Assistant
Ness County Clerk's Office
08.2008 - 07.2010
Associate, Cashier, Service Desk, Deli, Crafts
Walmart
06.2005 - 06.2007
Assistant Manager
Montana Mike's Steakhouse
10.2000 - 06.2005
Bachelor of Arts - Art And Education
Fort Hays State University
Associate of Arts - Education
Colby Community College
Similar Profiles
Joan BaileyJoan Bailey
Director of Operations at JRI ManagementDirector of Operations at JRI Management
Katrina CarpenterKatrina Carpenter
Assitant Manager at JRI ManagementAssitant Manager at JRI Management
Jenna MazziottoJenna Mazziotto
Senior Supervisor at Pelham Academy, JRISenior Supervisor at Pelham Academy, JRI