Mir Khan
Richmond,TX
Summary
Skilled in managing, troubleshooting, and optimizing Microsoft based systems. Proven track record in implementing strategic IT solutions that improve business functionality with positive impacts on overall productivity. Strengths include problem-solving abilities, keen attention to detail, and advanced knowledge of various Microsoft products. Previous roles have seen significant improvements in system performance and efficiency.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Tow Truck Driver
CWI Logistics
01.2024 - Current
- Assisted with the loading and unloading of vehicles onto tow truck.
- Maintained accurate records of all towing activities.
- Performed vehicle inspections prior to towing.
Manager of Operations
Ignited rentals
03.2023 - 01.2024
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Call Center Representative
Trg
04.2019 - 12.2022
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Created and maintained detailed database to develop promotional sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - English Education
Clifton High School
05-2018
Skills
- Customer vehicle loading
- Safe Driving Practices
- Safety Management
- Conflict resolution abilities
- Call logging
- Language fluency
- Customer support
- Problem-solving skills
Contact
Richmond, TX 77406
Timeline
Tow Truck Driver
CWI Logistics
01.2024 - Current
Manager of Operations
Ignited rentals
03.2023 - 01.2024
Call Center Representative
Trg
04.2019 - 12.2022
Bachelor of Arts - English Education
Clifton High School
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