Mira Chaairate
SALT LAKE CITY,UTAH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
14
14
years of professional experience
Work History
Team Captain
Macys Department Store
Salt Lake City, UT
03.2020 - Current
- Supported and mentored junior team members to promote collaboration and improve collective expertise.
- Facilitated conflict resolution among team members when necessary.
- Delegated work to staff, setting priorities and goals.
- Worked closely with team members to set up production lines.
- Oversaw employee training, coaching, and performance evaluations.
- Motivated the entire team by creating a positive environment where everyone felt valued and appreciated.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales Associates
Macys Department Store
Columbia, MD
02.2014 - 12.2020
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Call Center Representative
Call Center Services Inc.
Montreal , Quebec
01.2010 - 07.2014
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Excelled in exceeding daily credit card application goals.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Bachelor of Science -
Mohamed 5
Morocco01-2010
Skills
- Coaching Experience
- Team Representative
- Human Anatomy Knowledge
- Stretching Expertise
- Mentoring
- Nutrition Supplement Familiarity
Timeline
Team Captain
Macys Department Store
03.2020 - Current
Sales Associates
Macys Department Store
02.2014 - 12.2020
Call Center Representative
Call Center Services Inc.
01.2010 - 07.2014
Bachelor of Science -
Mohamed 5
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