Mira Kafadarov
Orlando,Florida
Summary
Highly motivated professional committed to excellence and high-performance. Attention to detail and ability to work well with others and be part of a team. Passionate about problem solving by finding the most efficient way. Looking to obtain a job in Networking and Cybersecurity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associated Personal Banker
Wells Fargo Bank, N.A.
01.2021 - Current
- Opening accounts and submitting loan applications
- Manage risk by complying with Federal and State laws and regulations
- Manager Designee
- New hire training
- Educating customers about ways to keep online accounts safe and prevent unauthorized access.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Monitored accuracy of customer information in system.
Personal Banker II / Business Advocate
Wells Fargo Bank, N.A.
09.2018 - 01.2021
- Responsible for solving most complex customer issues requiring escalation
- Opening and maintaining business accounts
- Connect to business customers and visit their businesses
- Collaborate with partners to ensure the best customer experience.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Verified customer identity and reviewed documentation for accuracy.
- Provided customers with additional information regarding account services.
- Monitored accuracy of customer information in system.
- Reconciled customer accounts and balanced daily transactions.
Customer Service and Sales Representative
Wells Fargo Bank, N.A.
08.2015 - 09.2018
- Opening and maintaining consumer accounts
- Credit counseling and advice.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Obtained referrals with existing clients to generate new business, boosting overall sales [Number]%.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
Lead Teller
Wells Fargo Bank, N.A.
10.2012 - 08.2015
- Processing cash and check transactions with high accuracy and attention to detail
- Provide approvals for high-risk transactions
- Employee scheduling.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Education
Bachelor of Science in Management -
University of Phoenix
Orlando, FloridaNo Degree - Cyber Security
Eleven Fifty Academy
Indianapolis, IN08.2023
Skills
- SIEM Monitoring
- Microsoft Windows Defender and Firewall for Beginners
- Analyze Network Traffic with TCPDump
- Windows Event Logs & Finding Evil
Certification
- CompTIA Network +
- CompTIA Security +
Volunteer Experience
Vita Volunteer - IRS sponsored Tax Lab, 01/20/2017 - 04/15/2019, Assisting low-income community in filing their income taxes. Ensuring that tax returns are filed promptly, free of errors and compliant with the law.
Timeline
Associated Personal Banker
Wells Fargo Bank, N.A.
01.2021 - Current
Personal Banker II / Business Advocate
Wells Fargo Bank, N.A.
09.2018 - 01.2021
Customer Service and Sales Representative
Wells Fargo Bank, N.A.
08.2015 - 09.2018
Lead Teller
Wells Fargo Bank, N.A.
10.2012 - 08.2015
Bachelor of Science in Management -
University of Phoenix
No Degree - Cyber Security
Eleven Fifty Academy
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