Dedicated professional with a strong educational background and years of experience seeking a position that utilizes organizational skills and ability to work well with people. Proven record of success in training and evaluating performance, ensuring high standards of cleanliness in hospitals and hotels. Committed to enhancing operational efficiency and staff development, innovative executive housekeeper who excels at managing large teams. Promotes high standards of cleanliness and safety, highly organized and attentive to detail. Strong organizational and time management skills contribute to effective task management and meeting deadlines.
Hi, I’m
Mira Kayali
Beirut
Summary
Overview
23
years of professional experience
1
Certification
Work History
Ecoline cleaning services
Trainer and Quality controller
09.2023 - 12.2024
Job overview
- Responsible for the training of the cleaning agents and site managers in hospitals
- Inspecting cleanliness of all hospital departments
- Planned and delivered training programs to enhance the skills and performance of hospital cleaning staff and site managers
- Conducted regular quality inspections to ensure adherence to established cleaning protocols
- Led efforts in maintaining high sanitation standards in compliance with health regulations
- Collaborated with hospital management to implement effective cleaning procedures
- Provided feedback and recommendations based on inspection findings to improve cleaning efficiency
Lancaster Tamar
Executive Housekeeper
01.2021 - 03.2023
Job overview
- Lead a team of multinational housekeepers, laundry attendants and public space attendants to continuously improve cleanliness and productivity
- Plan and schedule proper staffing accordingly for all special events as in conventions, groups, VIP's
- Implement policies and procedures to ensure that acceptable standards are met
- Devise daily deployment of housekeepers base on hotel occupancy, arrivals and departures
- Maintain and document all personal and departmental documents pertaining to the housekeeping department, from payroll to inventory
- Facilitate inter-departmental communication to effectively provide customer support
- Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc
Royal Tulip by Louvre Group
Executive Housekeeper
10.2016 - 04.2019
Job overview
- In charge of overseeing and directing the cleaning activities for the hotel, planning and preparing the work schedules, handling customer service and complaints as well, in addition to maintaining the proper training for the staff to achieve the best level of cleanliness
- Planned and scheduled adequate staffing for special events, conventions, and VIPs
- Managed departmental documentation, including payroll and inventory control
- Implemented policies ensuring compliance with cleanliness standards and guest satisfaction
- Addressed and acted upon special guest requests, including VIP and special needs accommodations
Golden Tulip Galleria by Louvre Group
Executive Housekeeper
10.2013 - 06.2016
Job overview
- In charge of the whole cleaning process of the hotel facilities and managing the laundry department in addition to the training and assessment of the staff
- Led a team of multinational housekeepers to enhance cleaning and productivity standards
- Devised daily deployment plans for housekeepers based on hotel occupancy
- Implemented policies and procedures to meet acceptable cleanliness standards
- Coordinated with other departments to improve overall customer support
- Supervised the maintenance and documentation of all housekeeping-related records, from payroll management to inventory tracking
Coral Beach Hotel & Resort
Executive Housekeeper
01.2009 - 03.2013
Job overview
- In charge of the cleanliness of the hotel facilities, managing the laundry department, assessment and training of the staff
- Led a team of multinational housekeepers, laundry attendants and public space attendants to enhance productivity and cleanliness standards
- Planned and scheduled staff based on hotel occupancy, ensuring optimal coverage for all special events, including VIP and group bookings
- Maintained and documented all personnel and departmental records, overseeing payroll and inventory management
- Devised daily deployment strategies for housekeepers, considering arrivals, departures, and hotel occupancy
- Implemented policies and procedures to maintain high standards of cleanliness and efficiency within the housekeeping department
- Coordinated with the management team to plan and execute major hotel events, ensuring cleanliness and readiness at all times
- Regularly evaluated staff performance and conducted training sessions to maintain high standards within the housekeeping department
- Coordinated room assignments and monitored special requests for VIP guests and events to ensure precise execution and guest satisfaction
- Implemented new cleaning protocols that increased efficiency by 20% and improved overall guest satisfaction scores
- Developed and implemented staff training programs to enhance service quality, reduce turnover, and foster a culture of excellence within the team
Sheraton Coral Beach
Supervisor Housekeeping
03.2004 - 12.2008
Job overview
- Supervisor Housekeeping in addition of being responsible for the organization of the housekeeping department
- Supervised a team of housekeepers to maintain high standards of cleanliness and efficiency
- Coordinated with other departments to ensure seamless service delivery to guests and VIP clients
- Developed and managed staff schedules to optimize coverage and meet operational needs
- Conducted training sessions to enhance skills and performance of housekeeping staff
- Conducted regular quality inspections to ensure adherence to sanitation protocols
Sheraton Coral Beach
Telephone Operator/ guest service agent
05.2002 - 03.2004
Job overview
- Provided telephone support and addressed inquiries from guests with a high level of professionalism and courtesy
- Effectively communicated with guests to handle special requests and ensured satisfaction
- Processed phone reservations and coordinated with various hotel departments to meet guests' needs
- Maintained up-to-date knowledge of hotel services and nearby attractions to assist guests
- Collaborated with the front desk and housekeeping to arrange seamless guest experiences
- Handled guest inquiries and complaints via telephone, ensuring prompt resolution and guest satisfaction
Sheraton Coral Beach
Seasonal Cashier
04.2002 - 09.2002
Job overview
- Seasonal Cashier on the St.Trop outlet
- Managed high-volume transactions during peak seasonal operations
- Maintained accurate cash handling and processing procedures
- Collaborated with team members to ensure a smooth checkout experience
Education
LIU University
Bachelor of Business Administration from Hospitality Travel and Tourism Management
01.2006
University Overview
- Developed comprehensive understanding of business operations within the hospitality sector
- Learned effective marketing strategies tailored to the travel and tourism industry
Skills
- Fidelio system
- Micros
- Pms system
- FBM system
- Opera
- Computer skills
- Training Program Development
- Staff Scheduling
- Quality Control Inspections
- Training initiatives
- Cost reduction strategies
- Dusting furniture
- Cleaning practices
Languages
Arabic
English
Personal Information
Personal Information
- Date of Birth: 07/15/83
- Gender: Female
- Nationality: Lebanese
- Marital Status: Divorced with 1 kid
Hobbies and Interests
Hobbies and Interests
- Sports
- Music
- Reading
- Traveling
- Hiking
- Learning new languages
- Attending art exhibitions
- Listening to Music
- Creative Writing
Certification
Attended several training with starwood sheraton certificates are available upon request
Timeline
Trainer and Quality controller
Ecoline cleaning services
09.2023 - 12.2024
Executive Housekeeper
Lancaster Tamar
01.2021 - 03.2023
Executive Housekeeper
Royal Tulip by Louvre Group
10.2016 - 04.2019
Executive Housekeeper
Golden Tulip Galleria by Louvre Group
10.2013 - 06.2016
Executive Housekeeper
Coral Beach Hotel & Resort
01.2009 - 03.2013
Supervisor Housekeeping
Sheraton Coral Beach
03.2004 - 12.2008
Telephone Operator/ guest service agent
Sheraton Coral Beach
05.2002 - 03.2004
Seasonal Cashier
Sheraton Coral Beach
04.2002 - 09.2002
LIU University
Bachelor of Business Administration from Hospitality Travel and Tourism Management
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