Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mira Mrcela

Chicago,IL

Summary

Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Director, US Payer Healthcare Solutions

IQVIA
10.2022 - Current
  • Top contract and revenue leader for Payer & Provider segment in 2022, 2023
  • Promoted to Director after 1.8 years
  • 2023 ($12.7M)- 300% TCV/171% Revenue
  • 2022 ($13.2M)- 170% TCV/305% Revenue
  • Continuously led segment growth by 50% by expanding client base through diversifying revenue sources, leveraging adjacent offerings and growing inorganically.
  • Built largest Payer client from business development to strategic Payer Key account since inception.
  • Acquired largest and most credible logo for largest Payer regulator after two years contributing to 1 of 2 new logo's for segment's sales team outside of role requirement.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.
  • Facilitated cross-functional collaboration for improved decision-making processes within organization.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to company''s overall growth strategy and market reach.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Developed high-performing sales individuals by providing mentorship, guidance, and opportunities for professional growth.
  • Recently looking to shift career due to economic impact on our client's business forcing us to compete with staff aug. rates which does not align with our professional services business model and digital transformation products.

Associate Director of US Payer Healthcare Solution

IQVIA
03.2021 - 10.2022
  • Top contract and revenue generator for Payer & Provider segment - 11.6M
  • Within 10 months of hire I was able to achieve 128% of my annual goal ( 81% TCV, 395% revenue).
  • Hired to grow a recently acquired account from 1 million to 12 million in 10 months.
  • Managed and directed a government health plan administrator, from a pre-existing low morale to a trusting and strong foundational account.
  • Within our newly acquired IT consulting services segment for Payers & Providers, I led my account to a growing team of 36 consultant's on stable ground.
  • Supervised daily performance as well as training and improvement plans.
  • Assisted senior leadership in managing all aspects of operations.
  • Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
  • Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
  • Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and finance capacities.

Managing Partner

Your Best Body Today
05.2019 - 05.2020
  • Invited to join partnership with previous mentor to be their managing partner for affiliate program, Your Best Body Today, as joint venture to occupy Illinois market by opening 40 MedSpa locations through their training program.
  • Negotiated high-value contracts for retail space, marketing services and government licenses to secure profitable partnerships for our company.
  • Recruited, trained and mentored Nurse Practitioners interested in Medical Aesthetics to lead each location.
  • Established and implemented business procedures and process improvements.
  • Spearheaded successful client campaigns resulting in repeat business and positive referrals from growing satisfied clients.
  • Due to pandemic restrictions we were not qualified to continue our business growth and were able to successfully cancel our contract with affiliation program I was able to learn all aspects of affiliation program from supply chain to building business and transform it to a side hustle by purchasing my own machines and unique business model to make it affordable for everyone, Better You Spas.

Business Development Manager

SPR Consulting
04.2018 - 05.2019
    • Hired to align with VP of Channel Partnerships to co-partner all Microsoft leads and establish new business portfolio,
    • Collaborated with AWS for new partnership channel by managing all requirements and certifications.
    • Led partner based Hackathon's with enterprise Financial and Healthcare accounts to demonstrate product capabilities against existing product (Tableau) and overcome contract negotiations within 3 months of contract deadline.
    • Solely responsible for establishing new client base by identifying key business stakeholders and cultivating strong relationships with key decision makers in IT.
    • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
    • Developed customized project solutions based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
    • Generated new business with marketing initiatives and strategic plans.
    • Company downsized sales team to balance end of year revenue shortage and volunteered based on position requirements change to pursue an entrepreneur opportunity with previous mentor.

Senior Sales Account Executive

Aura Innovative Technology
06.2017 - 03.2018
  • Hired to establish a sales practice for a start-up consulting company based on the professional services membership association book of business,
  • Created a partnership channel with NetSuite and AWS to expand client portfolio into Enterprise corporations.
  • Collaborated a re-branding of company model with to introduce at selected industry events, trade shows, and conferences for networking purposes.
  • Established a sales training program to align with quarterly sales targets for new recruiting efforts.
  • Developed long-term relationships with clients, resulting in increased customer loyalty and repeat business.
  • Monitored competitor activities closely to identify potential threats or opportunities within the market landscape.
  • Fulfilled duties required and was offered to stay and establish the sales team but rejected the offer.

Enterprise Software Solutions Consultant

CareerBuilder
06.2015 - 06.2017
  • Consistently met monthly quota to sustain position without risk achieving 100% target of 2 million in annual sales meeting individual portfolio goals with set product mix.
  • Collaborated with cross-functional teams to design and implement customized solutions for HR clients in retail chain industries.
  • Delivered high-quality presentations and demonstrations, showcasing the value of complex SaaS solutions and Data Analytic software to C-level prospective clients.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Performed detailed research of customer business structures to accurately tailor CareerBuilder portfolio of HR software and recruiting products to increase quality candidates and retention.
  • Performed proof of concept demonstrations, instructing potential customers on benefits of our Applicant Tracking system, Talent Discovery Platform, Career Sites, Recruitment Analytics and Job Postings.
  • Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
  • Optimized sales pipeline management by streamlining processes and implementing best practices for lead tracking and followup.
  • Built strong relationships with existing clients, fostering trust and maximizing opportunities for upselling or cross selling.
  • Served as a trusted advisor for clients, providing strategic insights and recommendations based on in-depth analysis of their unique challenges and opportunities.
  • Conducted thorough market research and analysis to identify emerging trends, informing the development of innovative solution offerings.
  • Championed the adoption of innovative technologies within our company''s solution offerings, ensuring our clients stay at the forefront of industry advancements.
  • Recommended new products and services to customers.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Left company due to organizational changes preceding an equity firm buyout

Education

Certificates -

AWS
Remote
12.2018

Certificate -

NetSuite
06.2017

MBA -

Keller Graduate School of Management
Remote
12.2010

Bachelor of Science - Marketing

North Park University
Chicago, IL
12.1998

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Creativity and Innovation
  • Strategies and goals
  • Staff Management
  • Budget Management
  • Business Planning
  • Issues Resolution
  • Negotiation
  • Contract and Vendor Management
  • Contract Negotiation
  • Partnerships and Alliances
  • Crisis Management
  • Contract Management
  • Content Development
  • Sales management
  • Story pitching
  • Teamwork and Collaboration
  • Team Leadership
  • Relationship Building
  • Decision-Making
  • Process Improvements
  • Staff training/development
  • Performance Evaluation and Monitoring
  • Performance Improvement
  • Customer Relations
  • Business Leadership
  • Hiring and On-boarding
  • Performance Evaluations
  • Marketing Strategies
  • Performance Improvements
  • KPI Tracking
  • Delegating Work
  • Data Analysis
  • Proficient in Salesforce and MS Dynamics
  • Schedule Management
  • Revenue Growth

Languages

Croatian
Native or Bilingual

Timeline

Director, US Payer Healthcare Solutions

IQVIA
10.2022 - Current

Associate Director of US Payer Healthcare Solution

IQVIA
03.2021 - 10.2022

Managing Partner

Your Best Body Today
05.2019 - 05.2020

Business Development Manager

SPR Consulting
04.2018 - 05.2019

Senior Sales Account Executive

Aura Innovative Technology
06.2017 - 03.2018

Enterprise Software Solutions Consultant

CareerBuilder
06.2015 - 06.2017

Certificates -

AWS

Certificate -

NetSuite

MBA -

Keller Graduate School of Management

Bachelor of Science - Marketing

North Park University

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Mira Mrcela