Mirabel Armstrong

• Supervised sales team, providing feedback and encouragement to enhance team engagement and performance
• Open/close store, cash counting, preparing bank deposits
• Train new hires for C.A.R.E. Certification
• Learn and share extensive product knowledge and provide an information-based shopping experience
• Ordering/receiving weekly shipment
• Coordinated team efforts by distributing tasks effectively
• Schedule shift breaks
• Acted as temporary store manager during July, ensuring smooth operations and customer satisfaction with support from general manager
• Provide an in-depth skincare consultation followed by appropriate recommendations
• Oversaw inventory management, maintaining product availability to meet customer demand
• Leading with empathy and grace while holding up to brand's in-store standards

• Creating a catalog and aesthetic for an online clothing store. Managed Etsy, Shopify, and Big Cartel profiles.
• Monitored inventory levels and supply orders to maintain stock availability.
• Packaging and shipping online orders to customers.
• Modeled, photographed, edited, and uploaded detailed product listings; created marketing campaigns and managed social media to enhance brand visibility.

• Elevate the Lush experience to Flagship standards. This applies to the visual state of the store, as well as the experience.

Oversaw floor flow and trained Sales Associates.

• Processed and organized incoming shipments for inventory management. Placing orders as well as organizing the stockroom and inventory.

• Crafted personalized experiences for customers, fostering relationships with regulars to encourage loyalty.

• Planned and organized special events, driving community engagement and promoting Flagship location.

• Designed and implemented engaging special events to enhance customer experience.

Organized and hosted birthday parties. Trained staff to replicate the process.

• Ordering/Receiving shipments. Placed orders as well as organizing stockroom and inventory.

• Building 5 stars for Google Reviews, as well as achieving our highest annual sales since 2018. (References available upon request.)

• Worked part-time to support students with special needs parasocial aid for students with special needs (high school)
• Assist students throughout their school day. Provide guidance with class work and social interactions, and communicate with teachers regarding students' modified curriculum. Organize students' books and binders, and take notes when needed.
• Assisted with feeding physically disabled students during lunch and breaks, while engaging active students in ball sports. Supported physically disabled students with personal care, including lifting, undressing, cleaning, and washing.

• Welcomed and greeted customers and offered assistance. Have extensive product knowledge of hair products, body products, nail products, etc. More work included cash handling and counting, as well as deposits to the bank per the manager's instructions. Managed inventory counts and restocked shelves and displays, ensuring optimal product availability and presentation. I was required to be able to recommend and safely instruct customers on hair color and other store products.

• Greeted customers and assessed shopping needs to provide personalized assistance. Styled clothes, accessories, and shoes for customers to enhance their shopping experience. Handled cash and card transactions at register, managed store counting, and facilitated opening/closing procedures.
• Managed store opening and closing procedures to ensure security and readiness.
• Assisted customers with product inquiries to enhance shopping experience.
• Operated point-of-sale system for accurate transaction processing.

• Welcomed and guided customers through the store's layout, recommended products, wrapped up purchases, and checked customers out.
• Assisted customers in selecting products suited to their needs.
• Demonstrated product knowledge to enhance customer shopping experience.
• Processed transactions accurately using point-of-sale systems.

• Served as full-time camp staff and instructor for groups of children (ages 6-16)
• Supervised individual children and groups of 5 to 60, providing early morning supervision and dance instruction.
• Supervised campers during activities and ensured a safe environment.
• Led group games and facilitated team-building exercises.
• Assisted with meal preparation and maintained cleanliness in dining areas.

• On-call and regular nanny/babysitter of two (ages 4 and 8)
• Provided care for two boys on a weekly basis as well as when needed for 4 school years and summers. Played with children, prepped meals, offered tutoring for school work, and supervised bath time and bedtime routines. When necessary, I would pick up the two boys from school and walk them home.