Mirabel Kermond
Los Angeles,CA
Summary
Proactive and meticulous leader with over 10 years of experience in the food and beverage industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead
Gopuff/BevMo!
07.2023 - Current
- Educates customers on different promotions, spirits and wines to facilitate buying decisions.
- Monitors customers for signs of security concerns and escalated issues to management.
- Delivers energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Helps store management meet standards of service and quality in daily operations.
Shift Leader/Lead Barista
Smalls
10.2021 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed and implemented new processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Server
Woodford Food & Beverage
05.2022 - 05.2023
- Worked with Upserve POS system to place orders, manage bills, and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
East Ender
06.2020 - 09.2021
- Worked with UpServe POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Established order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Store Manager
Rosemont Market & Bakery
01.2018 - 01.2020
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Established and maintained collaborative relationships with department leaders and product vendors
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Selected, trained, mentored, and motivated team members in an effective manor that sustains high-performance and minimizes turnover.
Education
Bachelor of Fine Arts - Ceramics
Syracuse University
Syracuse, NY05.2015
Skills
- Staff Management
- Food and Beverage Management
- Managing Multiple Tasks
- Invoice Reconciliation
- Issue and Conflict Resolution
- Scheduling and Coordinating
- Employee Training
- Reconciling Cash Drawers
- Managing Operations and Efficiency
- Procedural Streamlining
- Customer Relationship Management
- Administration and Reporting
Certification
- CA ServSafe Training - [June 2023]
Artistic Career
Established my own small business Studio Mirabel during quarantine in 2020, selling my handmade pottery, textiles, and prints, at local markets, and online via Etsy
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Lead
Gopuff/BevMo!
07.2023 - Current
Server
Woodford Food & Beverage
05.2022 - 05.2023
Shift Leader/Lead Barista
Smalls
10.2021 - 05.2022
Server
East Ender
06.2020 - 09.2021
Store Manager
Rosemont Market & Bakery
01.2018 - 01.2020
Bachelor of Fine Arts - Ceramics
Syracuse University
- CA ServSafe Training - [June 2023]
Similar Profiles
Ruby Jane KangleonRuby Jane Kangleon
Store Manager at BevMo by GoPuffStore Manager at BevMo by GoPuff
Grace BerfangerGrace Berfanger
Department Manager at Bevmo-GopuffDepartment Manager at Bevmo-Gopuff
Daniel N. Van HookDaniel N. Van Hook
Wine Department Manager and Event Planner at BevMo! and GoPuff, Inc.Wine Department Manager and Event Planner at BevMo! and GoPuff, Inc.