Mirabel Ngoh
Mableton,GA
Summary
With a proven track record at Longleaf Hospital, I excel in compassionate care and healthcare ethics, enhancing patient satisfaction and streamlining care coordination. Skilled in grief counseling and patient advocacy, I've significantly improved end-of-life experiences, demonstrating reliability and a deep commitment to ethical healthcare practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hospice Volunteer
Longleaf Hospital
05.2023 - Current
- Served as a liaison between patients, families, and hospice staff to facilitate seamless communication and collaboration in end-of-life care management.
- Developed strong relationships with patients'' extended support networks, such as friends and community members, to encourage a positive end-of-life experience.
- Assisted care team with administrative requirements of treatment delivery.
- Participated in ongoing training sessions to further enhance skills and knowledge in hospice care best practices.
Customer Service Representative
Reading Word Support
01.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
American Income Life Insurance
05.2021 - 03.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Regional Hospice Manager
Affinity Hospice
01.2019 - 04.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Account Manager
NKB Logistics
03.2017 - 02.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Healthcare Supervisor
Georgia Regional Hospital
12.2016 - 01.2017
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Enhanced staff performance through regular training sessions and performance evaluations.
- Conducted regular audits on clinical documentation accuracy and completeness to ensure adherence to applicable standards.
- Streamlined communication between departments for better coordination of care and resource allocation.
- Fostered a culture of teamwork by encouraging collaboration among staff members for improved problem-solving capabilities.
- Provided ongoing support to employees through mentorship programs, continuing education opportunities, and career development resources.
- Managed budgets by tracking expenses closely and identifying opportunities for financial optimization within the department.
- Coordinated multidisciplinary meetings with various stakeholders to discuss complex cases requiring comprehensive treatment plans.
- Addressed patient concerns promptly by collaborating with relevant parties for swift resolution of issues or complaints raised by patients or caregivers.
- Developed and maintained a safe, clean, and organized work environment to ensure optimal patient care.
- Promoted a positive workplace atmosphere through open communication channels that encouraged constructive feedback from all team members.
- Collaborated with physicians and other healthcare providers for effective interdisciplinary care planning and execution.
- Championed quality improvement projects aimed at enhancing patient care delivery, reducing medical errors, and increasing overall efficiency within the department.
- Devised strategies to address staff shortages during peak times, ensuring continuity of care without compromising quality.
- Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies to drive continuous improvement initiatives.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Successfully negotiated client contract renewals to create increased revenue.
- Collaborated with store manager to maintain daily operations.
Education
Bachelor In Science And Healthcare Management - Science And Healthcare Management
Colorado Christian University
Denver, COAssociate In Science And Pre Nursing - Nursing
Georgia Military College
Milledgeville, GA07.2020
HND - Banking And Finance
Cambridge University Cameroon
Cameroon 05.2014
High School Diploma - Art And Science
CCAS Cameroon
Cameroon 06.2012
Skills
- Reliability and punctuality
- Compassionate care
- Self-awareness
- Bedside manner
- Emotional support
- End-of-life care
- Confidentiality adherence
- Family support
- Healthcare ethics
- Multicultural sensitivity
- Patient advocacy
- Mobility assistance
- Respiratory care
- Palliative care
- Nutrition support
- Adaptable approach
- Grief counseling
- Therapeutic presence
- Hospice continuous improvement
- Hygiene assistance
- Trust building
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- State Driver's License
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Languages
English
Full Professional
French
Full Professional
Timeline
Hospice Volunteer
Longleaf Hospital
05.2023 - Current
Customer Service Representative
Reading Word Support
01.2022 - 12.2023
Sales Representative
American Income Life Insurance
05.2021 - 03.2022
Regional Hospice Manager
Affinity Hospice
01.2019 - 04.2020
Account Manager
NKB Logistics
03.2017 - 02.2018
Healthcare Supervisor
Georgia Regional Hospital
12.2016 - 01.2017
Bachelor In Science And Healthcare Management - Science And Healthcare Management
Colorado Christian University
Associate In Science And Pre Nursing - Nursing
Georgia Military College
HND - Banking And Finance
Cambridge University Cameroon
High School Diploma - Art And Science
CCAS Cameroon
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