Mirabelle Djoussi

Work History

Consultant (Contractor)

Commonwealth of Kentucky DCBS/TEK Systems

03.2023 - Current

Supporting the Project Team of the Government of Kentucky CHFS/DCBS in meeting the Business requirement of Medicaid Unwinding with the following:
Interviewing clients, in person and/or via phone, for Basic Public Assistance programs
Gathering, completing, and reviewing required documentation needed
Participating in formal and on the job training and observing other staff
Tracking processing deadlines for timely case activity and case hearings
Identifying appropriate resources and referrals
Operating computer terminals and personal computers
Preparing and maintaining case records and reports
Enters gathered information into the computer and updating data as needed or as requested
Processing documentation

IT Consultant (Contractor)

Fairfax County Government DIT

07.2021 - 10.2022

Supported the Department of Information Technology of Fairfax County Government with:
Writing, drawing, review, editing, and updates of policy documents, document templates, reports, Data flows, User Guides/Manuals, training materials (i.e
SOPs, Job Aids, etc.) using Microsoft Word, Visio, SharePoint, Outlook, etc
Writing, reviews, and updates of the DIT Strategic Plan
Revision, updates, and editing of DIT's existing documentation
Participation in extended meetings and interview the Subject Matter Experts (SME), Engineers, Designers, department managers, product owners, and historian-authors to obtain the necessary knowledge either to create or update documentation/materials
Assistance to the Project Manager or Product owner to resolve any testing issue find with the developing App or system
Performance of any assigned task necessary for the operation of the Information Technology Division as a whole and for the successful launch of the project

IT Consultant

U.S. Census Bureau's NPC/ESI

11.2018 - 07.2021

Supported the USA Department of Commerce-Census Bureau's NPC Information Technology division, and ensured NPC's business continuity by:
Evaluating, writing, drawing, reviewing, editing, updating, presenting, managing, and publishing policy documents, document templates, flow charts, Data flows, technical/ design documentation (APIs, ICDs, SAMs, SADs, & SOMs documents), User Manuals, training materials (SOPs, Job Aids, training videos, training PowerPoints) using Microsoft Word, Visio, PowerPoint, SharePoint, Outlook, Excel, Access, and Smart Sheet/Project Management
Writing, reviewing, and updating the IT Security Policies, User ACLs, System Configuration Administration Manuals, etc
Revising, updating, and editing NPC's existing documentation
Making sure the maps, charts, and graphs are consistent, appropriate, and coordinating with the textual document
Participating in extended meetings and interviewing the Subject Matter Experts (SME), Engineers, Designers, and historian-authors to obtain the necessary knowledge either to create the documentation/material or to discuss constructively, professionally, and diplomatically major changes, to validate editorial catches, to review the document or the material
Preparing the NPC ITSB operation for US 2020 Census Project by updating the documentation and other training materials as needed
Preparing reports for ITSB and intergovernmental bodies, departments, sections, and units
Assisting the Project Team with testing documentation (Test Plan, Test Matrix) for tracking and management purposes
Working with the Project Team to resolve any testing issue via scrum meeting, skype, or Microsoft Teams
Preparing policies and memorandums for NPC's IT division
Performing any assigned task necessary for the operation of the Information Technology Division and for the Census Bureau as a whole

IT Consultant (Analyst & Project Manager)

GE Appliances @Haier/Adecco/Apex

03.2016 - 06.2018

Assisted the Information Technology Division of GE Appliances Headquarters with the launch of new systems (Cloud based/AWS) in replacement of Legacy programs, ensured smoothest transition and good business continuity via the following tasks:
Project Management tasks/responsibilities:
Established work plan and staffing for each phase of the project and tracked the performance
Prepared and managed work specifications, project schedule, staff, status reports, and project progress reports
Communicated updates to clients, management, and to the project team via Scrum meeting
Conferred with project staff to outline work plan and scope, to resolve problems and technical testing issues
Communicated with other operational areas in the organization to secure specialized resources and contributions to the project
Coordinated activities to ensure project progresses on schedule
Conducted meetings to communicate the status of the project including agile/scrum meetings, conferences, and conferences calls both in-person and remotely as needed
Set priorities, allocated tasks, and coordinated with the project staff to meet project targets and milestones
Prepared designs and work specifications
Assisted the Project Team with whatever tasks needed to meet the deadlines, or to complete, and launch the project successfully
Business Analysis/Testing tasks:
Gathered and managed the User Stories and Business Requirements needed for the ongoing project using Excel
Created and updated the Business Process Flow chart using Visio
Assisted the ERP Team with the writing and execution of Test Scripts, Test Plans, Test Units, Test Cases/scenarios using the MD20, the sand box of the new software, JIRA, Microsoft Office 365, Agile scopes, and sprint to test/improve the new App
Identified Gaps, bugs, action items of the software/App
Tracked the testing issues and gaps in the software using Microsoft Excel Matrix, SharePoint, JIRA, Confluence, and TFS
Prepared reports on the Testing outcomes and presenting them to the project team
Technical Writing tasks:
Interviewed Subject Matter Experts (PFMs, CFMs, Account managers, Team Leaders, and BPOs) to determine the need for documentation and to obtain the knowledge needed for the creation or update of End-user documents
Evaluated, created, reviewed, edited, tracked, and updated Standard Operation Instructions (SOI); Standard Operation Procedure (SOP), SOR, Job aids, references, training videos, training guides, training PowerPoints, training videos, and other training materials for Oracle and Service Power software/applications using Microsoft Suite (i.e., Word and PowerPoint)
Worked closely with Business Process Owners (BPOs), SME, Senior ERP Business Analysts, Account Managers, Execution Leaders, Engineers/IT Specialists, Departmental Representatives, and the Program Director to design and review End-users' documentation and business processes for employee training and smooth transition of both the customers and employees
Reviewed and edited other Technical Writers' work
Reviewed, analyzed, and evaluated IT processes to determine the need for the End-users documentation and recommend a better approach to the Project team and to the upper management to make the program works successfully and to save money on the budget
Prepared policies, legal agreements, SOW, contract, and memorandums for the ongoing project

Business and IT Consultant

Kelly Service/Ingram Micro Mobility

09.2015 - 03.2016

Assisted the IT Project Team in preparing the operation personnel of Ingram Micro to make a smoothest transition from manual operation to Automate/Semi-IVR while ensuring business continuity by doing the following:
Technical Writing tasks:
Reviewed, analyzed, and evaluated IT processes to determine the need of End-users documentation
Recommended, designed, reviewed, created, and updated the business flow chart, Standard Operation Instructions (SOI), Standard Operation Procedure (SOP), Reference Guides, Job Aids, User's Manuals, Supervisor's/Manager's Manuals, training videos, training guides, training PowerPoints using Microsoft Suite (Word, Excel, PowerPoint, Visio) and Adobe Pro
Interviewed engineers, IT Specialists, Senior ERP Business Analyst, departmental representatives, Operation Leads/Supervisors, and Subject Matter Experts to gather required info to design, review/ approve End-user documentation for T-Mobile distribution center
Project Management tasks:
Established work plan and schedule for every phase of the project using Agile and Microsoft Project/Smart Sheet
Assisted the Program Director with the status reports, and project progress report
Communicated updates to clients, management, and to the project team via Scrum or skype meeting, and in-person Meeting
Conferred with project staff to outline work plan and scope, to resolve problems and technical testing issues
Coordinated activities to ensure project progresses on schedule
Participated in extended hours of Agile/scrum, meetings, conferences, and conferences calls both in-person and remotely as needed
Trained the End- Users/Ingram Micro staff on how to use the newly developed App/Software before the launch date
Assisted the project team with whatever tasks as assigned to meet deadlines, complete, and launch the project successfully
Business Analyst/Testing tasks:
Conducted the User Acceptance testing and the Integration testing
Reported the Testing issues to the project team Via JIRA and recommended a better approach to the Project team and to the upper management to make the program works successfully and to save money on the budget
Worked with the project team to resolve any testing issue via scrum meeting, skype, or WebEx
Documented the testing/validation of End-users in each Test Case/scenario
Prepared the Testing Status and Project Progress Reports and presenting them to the Project Team and to the management
Translated IT processes/MD20 functions of the Intelligrated software from English to Spanish to help Spanish Speaking End-users of the software
Attended and participated in extended hours of team meetings, conferences, and conferences calls in-person and/or remotely as needed
Maintained/updated the training records
Assisted the project team with the training of the trainers and managers and with whatever task as assigned to meet deadlines, to complete, and to launch the project successfully

Service and Office Manager

DTI/ Frost Brown Todd Law firm

08.2014 - 06.2015

Assisted over 500 attorneys and personnel and supported the daily operations of the corporate office by doing the following:
Answered and directed high volume of phone calls and e-mails
Filled, made copies, scanned, and faxed documents
Prepared Summary Reports, memorandums, and other documents for attorneys
Received, sorted, processed, and delivered high volume of daily incoming mails and packages
Prepared and shipped high volume of outgoing: UPS', USPS', FedEx's packages, certified mails, personal packages, and gifts for attorneys and for others corporate offices as well
Maintained daily meter and service logs using excel
Answered customer questions regarding status or feasibility of the job requests
Provided basic copier maintenance and/or repair
Prepared, serviced, and supervised the conference rooms with all necessaries and with whatever task to ensure successful business operation
Assigned tasks to other co-workers and tracked the progress

Summary

Overview

Work History

Consultant (Contractor)

IT Consultant (Contractor)

IT Consultant

IT Consultant (Analyst & Project Manager)

Business and IT Consultant

Service and Office Manager

Education

Master of Computer Applications - Information Technology Management

MBA - Public Administration

Bachelor of Arts - International Business Management And Law

Skills

Accomplishments

Affiliations

Certification

Winner of the 2022 Speech Contest

Languages

Interests

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Timeline

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