Dynamic and compassionate tech-Savy Healthcare Administrator with a diverse background in healthcare management, project management, hands-on patient-care experience, and business consulting, including impactful roles at Wesley Manor Retirement Homes. Excelled in patient care, demonstrating exceptional interpersonal relations and vital signs monitoring. Proven track record in improving patient satisfaction and operational efficiency, leveraging analytical skills and a patient-centered approach to care.
Hi, I’m
Mirabelle Djoussi
Louisville,KY
Summary
Overview
15
years of professional experience
Work History
Wesley Manor Retirement Homes
Nursing Home Volunteer/Intern
07.2024 - Current
Job overview
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns, and other observations to staff.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Immersed in French//English/Spanish/Afrikaans language and moved from using interpreter to conversing directly in local dialect.
- Provided basic medical care to impoverished residents.
- Collected vital signs and updated records.
- Transported patients and helped with discharge procedures.
- Conducted inpatient comfort care rounds to promote patient satisfaction.
- Carried laboratory specimens, results, and charts to appropriate departments.
- Weighed patients and took blood pressure and vital signs to assist nursing staff.
- Used resourcefulness and skills to find replacement supplies, equipment and medicine to fill shortages.
- Supplied care instructions and educational materials to inform patients of care plan and next steps.
- Completed paperwork and evaluation forms to document patient interactions.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported needs of 200 residents under long-term care.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
TEK Systems Global Services/Kentucky Family Cabinet
Medicare and Medicaid Business Consultant
03.2023 - 12.2023
Job overview
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into the system for about 100-150 residents per day.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
ESI/Fairfax County Government& U.S Census Bureau
Business Consultant and Assistant Director
11.2018 - 12.2022
Job overview
- Led restructuring of organization's internal processes, resulting in improved performance.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Collected, arranged, and input information into a database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Supported the creation of detailed, technical financial models to value potential acquisition targets.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Created IT Strategic plans, Business continuity and impact plans, disaster recovery plans, and training materials, including SOPs, reports, training videos, user guides, and Jobaids.
- Conducted UAT and SIT testing
- Prepared test plans and scenarios
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
Apex/GE Appliances@Haeir
Consultant/Project Manager, PMO
03.2016 - 06.2018
Job overview
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Created and edited 150 SOPs in two months, user manuals, and training videos.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
- Prepared training documentation and materials, reports, and SOW
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated material procurement and required services for projects within budget requirements.
- Maintained open communication by presenting regular updates on project status to customers.
- Facilitated workshops to collect project requirements and user stories
- Coordinated UAT and SIT Testing
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
T-Mobile/Ingram Micro
Consultant/Project Manager
09.2015 - 03.2016
Job overview
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed project status updates to stakeholders and executive management.
- Reported regularly to managers on project budget, progress, and technical problems.
- Facilitated workshops to collect project requirements and user feedback.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Identified plans and resources required to meet project goals and objectives.
DTI Global/Frost Brown Todd LLC
Service and Office Manager
08.2014 - 06.2015
Job overview
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed detailed plans based on broad guidance and direction.
Greater Louisville Counseling
Clinical Office Manager
03.2010 - 08.2014
Job overview
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Collected payment from clients and made deposits.
- Handled the budget revenue cycle
- Managed electronic records of facility of 180-200 clients
- Created and implemented secure filing systems for sensitive employee and client documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Efficiently supervised filing, sorting, and handling of incoming and outgoing mail.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Reconciled account files and produced monthly reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employees was absent or at lunch.
- Hired, managed, developed, and trained staff; established and monitored goals; conducted performance reviews and administered salaries for staff.
- Handled staff scheduling
- Assisted the Clinicians with clinical duties such as testing, specimen collection, update of treatment plan document, etc.
- Completed bi-weekly payroll for 16 employees.
Education
Kentucky Healthcare Training InstituteLouisville, KY
Certificate from Nurse Aide And Patient Care Technician Training
03-2025
University Overview
John Hopkins UniversityBarclay, MD
Master of Arts from Healthcare Administration
01-2025
University Overview
Coursework included but not limited to:
- Healthcare Management and Leadership
- Healthcare Finance, budget, and Revenue Cycle
- Healthcare Policy and Ethics,
- Health Information Systems
- Marketing, Quality Improvement,
- Human Resource Management,
- Legal and Regulatory Issues,
- Healthcare Operations Management,
- Data Analysis in Healthcare
University of YaoundeYaoundeII
MBA from Public Administration And Public Policy
01-2010
University Overview
University of Yaoundé II SoaYaounde II, Cameroon
Bachelor of Arts from International Business And Law
06-2008
University Overview
- Awarded Best Student of the Year 20008 for outstanding innovations to improvement of the campus safety and academic performance
- Awarded $50,000 by the President to continue education for outstanding leadership as student representative from 2005-2009
Skills
- Electronic Health Record Management
- Healthcare Informatics and technology
- Budget and Revenue Cycle
- Staff scheduling and coordination
- Patient Care Coordination
- Effective Communication
- First aid training
- Emotional support
- Recreational activities
- Compassionate care
- Fall prevention
- Healthcare Administration
- Transport patients
- CPR/AED
- Vital signs monitoring
- Family communication
- Comprehensive Patient Evaluations
- Activities of daily living ADL support
- Home health aide
- Multitasking Abilities
- Medical records management
- Analytical thinking
- Organizational skills
- Analytical skills
- Problem-solving
- Diabetes, Dementia, and Geriatric Care
- Teamwork and collaboration
- Nonviolent crisis intervention
- Problem-solving
- Patient care technician/assistant (CPCT/A)
- Personal hygiene assistance
- Infection control
- Self motivation
- Mental health support
- Clinical documentation, reporting, and charting
- Emotional and social support
- Medical equipment operation
- Attention to detail
- Case management
- Wheelchair assistance
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Nursing Home Volunteer/Intern
Wesley Manor Retirement Homes
07.2024 - Current
Medicare and Medicaid Business Consultant
TEK Systems Global Services/Kentucky Family Cabinet
03.2023 - 12.2023
Business Consultant and Assistant Director
ESI/Fairfax County Government& U.S Census Bureau
11.2018 - 12.2022
Consultant/Project Manager, PMO
Apex/GE Appliances@Haeir
03.2016 - 06.2018
Consultant/Project Manager
T-Mobile/Ingram Micro
09.2015 - 03.2016
Service and Office Manager
DTI Global/Frost Brown Todd LLC
08.2014 - 06.2015
Clinical Office Manager
Greater Louisville Counseling
03.2010 - 08.2014
Kentucky Healthcare Training Institute
Certificate from Nurse Aide And Patient Care Technician Training
John Hopkins University
Master of Arts from Healthcare Administration
University of Yaounde
MBA from Public Administration And Public Policy
University of Yaoundé II Soa
Bachelor of Arts from International Business And Law
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with a team of 30-40 in the development of software to improve operations and enhance customer satisfaction.
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists for those who perform some medical assistant duties.
- Salesforce Certified Administrator – Salesforce.
- ITIL Foundation Certificate in IT Service Management – AXELOS Global Best Practice.
- Patient Care Technician/Assistant
- Nurse Aide
- Profession Project Management (PPM)
- IT Security
- Cloud/AWS
Work Preference
Work Type
Full TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsTeam Building / Company Retreats4-day work weekHealthcare benefitsWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid sick leaveStock Options / Equity / Profit Sharing401k matchAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Affiliations
- None
Quote
Success is for those who are not afraid of failing, for failure opens the door to better opportunities
Software
ServiceNow
EHR, EPIC, Matrix Care
Microsoft
Interests
Technology
Senior Care
Healthcare Management/Administration
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