Mirabelle (Myra) Han

Pharmacy Manager

Rite Aid Pharmacy

07.2017 - Current

Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
Trained pharmacy interns and newly hired pharmacy technicians.
Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
Discussed medical histories with patients in effort to provide most effective medical advice.
Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
Reduced medication waste and disposal costs by implementing effective stock rotation system.
Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
Fostered culture of continuous improvement, encouraging staff to participate in workshops and seminars.
Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
Maintained safe work environment by adhering to safety protocols and guidelines.
Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Collaborated with store manager to maintain daily operations.
Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.