Miracalle Taylor
Rochester,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office Administrative Assistant
Exploration Elementary Charter School
02.2025 - Current
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Main Office Administrative Assistant
Rochester City School District
11.2022 - Current
- Performs clerical duties including typing, filing, and completion of simple forms
- Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment
- Answers phones, directs calls to appropriate individuals, and prepares messages
- Maintains accurate and up to date permanent records and attendance reports
- Schedules appointments, meetings, and conference times when appropriate for teachers, counselors, and principals
- Drafts document formats and types forms, letters, reports, memos, contracts and requisitions
Logistics Operations Supervisor
DCD Delivery Services
04.2022 - 12.2023
- Monitored team performance to assess training requirements and areas in need of improvement
- Created, spearheaded and supervised employee recognition programs
- Oversaw daily operations at site, keeping team production moving at optimal pace
- Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers
- Conducted scheduled and impromptu evaluations to assess work performance
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Planned and oversaw team operations in Outbound Operations
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Leasing Administrative Assistant
Berkeley Properties, Carlton Management
04.2022 - 09.2022
- Responded to requests and scheduled appointments for property showings
- Greeted clients, showed apartments, and prepared leases
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Verified tenant incomes and other information before accepting lease applications
- Distributed and followed up on tenant renewal notices
- Collected rent and tracked resident payments and information in computer system
- Escalated major issues to property manager for immediate remediation
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
Real Estate Administrative Assistant
Rochester Management
02.2022 - 04.2022
- Coordinated appointments to show marketed properties
- Maintained efficient office operations by handling errands and administrative functions
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Managed filing system, entered data and completed other clerical tasks
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Administrative Warranty Specialist
Napleton Automotive Group
08.2021 - 02.2022
- Checked documentation for accuracy and validity on updated systems
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
- Verified client information by analyzing existing evidence on file
- Generated, posted and attached information to claim files
- Resubmitted claims after editing or denial to achieve accuracy in reporting
- Reviewed outstanding requests and redirected workloads to complete projects on time
Administrative Receptionist
Cress Creek Country Club
08.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Kept reception area clean and neat to give visitors positive first impression
- Sorted, received and distributed mail correspondence between departments and personnel
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
Security Site Supervisor
Glanbia
03.2020 - 06.2021
- Managed team schedules to provide effective security coverage for building needs
- Wrote and submitted daily reports on security team operations
- Provided guidance to security staff on appropriate courses of action for diverse situations
- Removed unauthorized persons from facility grounds
- Recorded incident reports with detailed accounts of occurrences
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection
- Screened vendors and contractors before granting access to restricted areas within mall
- Demonstrated commitment to public safety by patrolling events and well-populated establishments
Certified Personal Banker
Five Star Bank
08.2018 - 01.2020
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Promoted financial products by maintaining excellent service offering knowledge
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio
- Answered customer questions and explained available services such as deposit accounts, bonds and securities
- Processed customer transactions promptly, minimizing wait times
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
Field Security Supervisor
Securitas
11.2018 - 01.2019
- Recorded incident reports with detailed accounts of occurrences
- Oversaw team of security officers and managed scheduling and performance evaluations
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs
- Submitted documentation for weekly payroll, managed schedules and enforced policies
NYS Licensed Security Officer
Securitas
02.2018 - 11.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Patrolled and monitored premises in company vehicle and by foot
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Reported suspicious activities and persons to law enforcement
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
- Checked and verified photo identification prior to granting facility access
CSR, Personal Banker
Five Star Bank
03.2017 - 01.2018
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Introduced customers to other bank team members to help meet financial needs
- Replenished ATM funds in empty canisters prior to validation process
- Investigated and promptly resolved issues with patron accounts
- Counted, verified and handled bank deposits and armored car transactions
- Executed wire transfers, stop payments and account transfers
Youth and Sports Intern
YMCA
05.2014 - 03.2015
- Organized and maintained equipment inventory, ensuring proper care and timely repairs when needed.
- Organized and helped prepare materials for onsite and offsite events.
- Captured pictures and videos of training athletes to use for websites, social media and marketing collateral.
- Created safe and positive environment conducive to learning and activities.
- Enhanced youth engagement by developing and implementing interactive workshops and activities.
- Provided administrative support to senior staff members, contributing to the smooth running of daily operations.
Administrative Support Intern
ESL Federal Credit Union
12.2011 - 05.2014
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.
- Enhanced data accuracy by meticulously entering and cross-checking information from various sources.
- Developed strong attention to detail skills through the constant review of entered information, ensuring high-quality results.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
BBA - Sport Management
SUNY College of Technology At Alfred
Alfred, NY05-2015
Skills
- Maintaining records
- Reception duties
- Meeting preparation
- File organization
- Departmental support
- Sensitive information handling
- Schedule coordination
Accomplishments
United Way's Leadership Development Program Graduate, 2019
Certification
- CAP - Certified Administrative Professional, In-Progress
- Certified Notary Public, New York State and Illinois
- Licensed Real Estate Salesperson, New York State
- Licensed Child Care Provider Certification, 2024
Timeline
Front Office Administrative Assistant
Exploration Elementary Charter School
02.2025 - Current
Main Office Administrative Assistant
Rochester City School District
11.2022 - Current
Logistics Operations Supervisor
DCD Delivery Services
04.2022 - 12.2023
Leasing Administrative Assistant
Berkeley Properties, Carlton Management
04.2022 - 09.2022
Real Estate Administrative Assistant
Rochester Management
02.2022 - 04.2022
Administrative Warranty Specialist
Napleton Automotive Group
08.2021 - 02.2022
Administrative Receptionist
Cress Creek Country Club
08.2021 - 12.2021
Security Site Supervisor
Glanbia
03.2020 - 06.2021
Field Security Supervisor
Securitas
11.2018 - 01.2019
Certified Personal Banker
Five Star Bank
08.2018 - 01.2020
NYS Licensed Security Officer
Securitas
02.2018 - 11.2018
CSR, Personal Banker
Five Star Bank
03.2017 - 01.2018
Youth and Sports Intern
YMCA
05.2014 - 03.2015
Administrative Support Intern
ESL Federal Credit Union
12.2011 - 05.2014
BBA - Sport Management
SUNY College of Technology At Alfred
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